About Company
Garden Court Mthatha, part of the renowned Tsogo Sun Hotels, offers guests a comfortable and convenient stay in the heart of Mthatha, Eastern Cape. With a steadfast commitment to exceptional service and quality, our hotel provides a welcoming atmosphere for both business and leisure travellers. We pride ourselves on creating memorable experiences, whether through our comfortable accommodations, delicious dining options, or the serene environment of our affiliated wellness facilities. Joining our team means becoming part of a leading hospitality group dedicated to employee growth, fostering a supportive work culture, and delivering unparalleled guest satisfaction. At Tsogo Sun, we believe in empowering our employees and providing opportunities for career development within a vibrant and diverse environment.
Job Description
Are you a vibrant, organized, and customer-focused individual looking to thrive in a dynamic wellness environment? Garden Court Mthatha (operated by Tsogo Sun) is seeking an enthusiastic Spa Receptionist to join our dedicated team at our wellness center. This is a fantastic opportunity to be the welcoming face and voice of our tranquil spa, ensuring every guest’s journey begins and ends with a feeling of serenity and professionalism. Your role will be pivotal in creating an inviting atmosphere, managing appointments, assisting guests, and supporting our therapists. We understand the importance of work-life balance, which is why we offer flexible scheduling options to accommodate your needs, ensuring you can deliver your best while maintaining personal commitments.
As our Spa Receptionist, you will be the first point of contact for all spa guests, both in person and over the phone. Your exceptional interpersonal skills will shine as you greet guests warmly, guide them through our service offerings, and ensure their comfort before and after treatments. You will expertly manage our appointment calendar, process bookings, handle payments accurately, and maintain a meticulous record-keeping system. Beyond the administrative tasks, you’ll play a crucial role in promoting our spa services and retail products, contributing to the overall success of the wellness center. We are looking for someone who is not only efficient and detail-oriented but also possesses a genuine passion for wellness and a proactive approach to guest satisfaction. If you are an empathetic communicator, a quick learner, and eager to contribute to a positive, health-focused environment, we encourage you to apply. This role offers the chance to grow within a respected hospitality brand and make a tangible difference in our guests’ relaxation and well-being.
You will also be responsible for maintaining the cleanliness and presentation of the reception area, ensuring it always reflects the high standards of our wellness facility. This includes managing inventory of retail products, restocking displays, and assisting with general spa upkeep. The ideal candidate will be a proactive problem-solver, capable of handling inquiries and resolving minor issues with grace and efficiency, always upholding the brand’s reputation for excellence. Furthermore, you’ll collaborate closely with our team of therapists, providing seamless communication and support to ensure smooth operations. We value individuals who are adaptable, reliable, and possess a strong work ethic. If you are passionate about wellness, dedicated to delivering outstanding service, and seeking a role where you can truly make a difference, we invite you to become a key member of our Garden Court Mthatha wellness team. Join us in providing an oasis of calm and rejuvenation for our valued guests.
Key Responsibilities
- Warmly greet and welcome all spa guests, providing excellent first impressions.
- Manage the spa's appointment schedule, including booking, confirming, and adjusting treatments.
- Answer phone calls, respond to emails, and address guest inquiries with professionalism and efficiency.
- Process payments, handle cash and credit card transactions accurately, and manage daily till reconciliation.
- Maintain the cleanliness and pristine presentation of the spa reception and waiting areas.
- Assist guests with product selections, promote spa services and retail items, and upsell where appropriate.
- Liaise effectively with spa therapists and other staff to ensure seamless guest experiences and operational flow.
- Maintain accurate client records and ensure confidentiality of personal information.
- Handle guest feedback, complaints, or special requests with empathy and resolve issues promptly.
- Manage inventory of spa products and supplies, assisting with ordering and stock rotation.
Required Skills
- Exceptional customer service and interpersonal communication skills.
- Proven ability to manage schedules and appointments efficiently.
- Strong organizational skills and attention to detail.
- Proficiency in basic computer applications (MS Office, booking software).
- Ability to work flexible hours, including weekends and public holidays.
- A professional and polished appearance and demeanor.
- Ability to work independently and as part of a team.
- Fluency in English; proficiency in local languages (e.g., isiXhosa) is a plus.
Preferred Qualifications
- Previous experience (1+ year) as a receptionist in a spa, salon, or hospitality environment.
- Knowledge of spa treatments, services, and wellness products.
- Experience with spa management software (e.g., Book4Time, Mindbody).
- Certification in hospitality, customer service, or related fields.
Perks & Benefits
- Competitive salary and flexible working hours.
- Opportunity to work in a reputable hotel and wellness brand.
- Employee discounts on hotel stays, dining, and spa services.
- Professional development and training opportunities.
- Supportive and friendly team environment.
- Uniform provided.
- Access to wellness programs and initiatives.
How to Apply
If you are passionate about wellness and dedicated to delivering exceptional service, we encourage you to apply for this exciting opportunity. Please click on the application link below to submit your CV and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. We look forward to hearing from you!