About Company
BidAir Services is a leading provider of comprehensive ground handling and aviation support services across South Africa. With a commitment to operational excellence, safety, and superior customer satisfaction, we play a crucial role in ensuring smooth airport operations for numerous airlines and private charters. Our diverse range of services includes passenger handling, ramp services, baggage handling, and cargo management. We pride ourselves on our highly trained professionals who uphold the highest standards of service, contributing significantly to the efficiency and reputation of the aviation industry. Joining BidAir Services means becoming part of a dynamic team dedicated to creating seamless travel experiences, even in specialised operational environments.
Job Description
Are you passionate about delivering exceptional service and thrive in a dynamic, fast-paced environment? BidAir Services is seeking dedicated and enthusiastic individuals to join our team as Airport Ground Staff, specializing in Passenger Assistance, at our Secunda operations. This vital role is central to ensuring a smooth, safe, and positive experience for all passengers, whether on commercial, charter, or corporate flights. While Secunda Airport primarily handles corporate and charter operations, our commitment to passenger service remains paramount.
As Airport Ground Staff, you will be the welcoming face and helping hand for travelers, assisting them from arrival to departure. Your responsibilities will extend beyond mere logistics; you will be an ambassador for efficiency, safety, and customer care. This is a shift-based position, requiring flexibility and adaptability to accommodate various flight schedules and operational demands, including weekends and public holidays. You’ll work closely with flight crews, security personnel, and other ground operations teams to coordinate seamless transitions and resolve any passenger-related issues with professionalism and empathy. This role demands excellent communication skills, a proactive attitude, and the ability to remain calm and effective under pressure. If you are a team player with a strong work ethic and a commitment to service excellence, we encourage you to apply and contribute to making every journey a pleasant one. Join BidAir Services and become an integral part of the aviation experience in Secunda.
Key Responsibilities
- Provide comprehensive passenger assistance, including check-in support, boarding and deplaning guidance, and special assistance for passengers with reduced mobility or special needs.
- Handle passenger queries, provide accurate flight information, and resolve travel-related issues with a customer-centric approach.
- Assist with baggage handling procedures, including tagging, loading, unloading, and reconciliation, ensuring compliance with safety and security regulations.
- Coordinate with flight crews, ramp agents, and other airport personnel to ensure timely aircraft turnaround and departure.
- Operate various ground support equipment safely and efficiently, as required, and after appropriate training.
- Maintain a high level of vigilance regarding security protocols and report any suspicious activities or safety concerns.
- Adhere strictly to all company policies, airport regulations, and aviation safety standards.
- Work effectively as part of a team in a shift-based roster, demonstrating punctuality and reliability.
Required Skills
- Excellent verbal and written communication skills in English.
- Proven experience in a customer service-oriented role (minimum 1 year).
- Ability to work effectively in a fast-paced and high-pressure environment.
- Strong problem-solving abilities and a proactive attitude.
- Physical fitness to stand, walk, lift baggage (up to 23kg), and work in varying weather conditions.
- Flexibility to work shifts, including nights, weekends, and public holidays.
Preferred Qualifications
- Prior experience in the aviation, hospitality, or travel industry.
- Familiarity with airport operations and safety procedures.
- A valid driver’s license (Code 08/B).
- Proficiency in additional South African official languages.
Perks & Benefits
- Competitive salary package.
- Comprehensive medical aid benefits.
- Provident fund contributions.
- Ongoing training and development opportunities.
- Opportunities for career growth within a leading aviation services company.
- Uniforms provided.
How to Apply
If you are ready to embark on an exciting career in the aviation industry with BidAir Services, we invite you to apply. Please click on the application link below to view current vacancies and submit your detailed CV and a cover letter outlining your suitability for this role. We look forward to reviewing your application.