About Company
The Vista Guest House, nestled in the picturesque Old Harbour Bay, St. Catherine, offers a tranquil escape with personalized service and authentic Jamaican charm. As a beloved local establishment, we pride ourselves on creating a warm, welcoming, and memorable experience for all our guests. We are a close-knit team dedicated to operational excellence and fostering a positive, supportive environment for both our guests and our staff. Joining us means becoming part of a family committed to hospitality at its finest, where your contributions directly impact our success and guest satisfaction. We believe in nurturing talent and providing opportunities for growth within a vibrant and dynamic setting, ensuring that every team member feels valued and empowered to contribute to our shared vision of unparalleled hospitality.
Job Description
Are you passionate about hospitality and eager to launch your career in hotel management? The Vista Guest House is seeking a highly motivated and enthusiastic Assistant Hotel Manager to join our operations team. This entry-level role is perfect for an ambitious individual ready to learn the intricacies of managing a bustling guest house and contribute to an exceptional guest experience. You will work closely with the General Manager, gaining hands-on experience in all facets of daily operations, from front desk management and guest relations to housekeeping oversight and facility maintenance. This isn’t just a job; it’s a foundational step towards a rewarding career in hospitality, offering a unique opportunity to grow within a supportive, locally-focused environment.
In this role, you will be instrumental in ensuring our guests have a seamless and memorable stay, addressing their needs with professionalism and resolving issues efficiently. You will uphold our high standards of service, contributing to the overall reputation of The Vista Guest House. We are looking for someone who thrives in a dynamic setting, possesses excellent communication and problem-solving skills, and is dedicated to operational efficiency and guest satisfaction. If you are a proactive team player with a keen eye for detail and a genuine desire to serve, we encourage you to apply. This role offers unparalleled exposure to the diverse responsibilities of hotel management, preparing you for future leadership opportunities within the industry. You will be empowered to make a real difference from day one, contributing to the smooth running of our operations and the overall success of The Vista Guest House, making it a home away from home for our cherished guests.
Key Responsibilities
- Assist the General Manager in overseeing daily guest house operations.
- Ensure exceptional guest service and satisfaction by promptly addressing inquiries and resolving issues.
- Supervise front desk activities, including check-ins, check-outs, and reservation management.
- Coordinate with housekeeping and maintenance teams to ensure high standards of cleanliness and facility upkeep.
- Assist in staff scheduling, training, and performance monitoring.
- Monitor and manage inventory of supplies, ordering as needed.
- Handle guest feedback, both positive and constructive, to continuously improve services.
- Support marketing initiatives and local partnerships to enhance guest house visibility.
- Ensure compliance with health, safety, and operational standards.
- Prepare daily reports on occupancy, revenue, and operational incidents.
- Contribute to a positive and productive work environment for all staff members.
Required Skills
- Strong interpersonal and communication skills.
- Excellent problem-solving abilities and a proactive approach.
- Ability to work effectively in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- High level of organizational skills and attention to detail.
- Demonstrated passion for the hospitality industry and guest service.
- Ability to work flexible hours, including weekends and holidays.
Preferred Qualifications
- Associate's or Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Prior experience in a customer service role, preferably in hospitality or tourism.
- Familiarity with Property Management Systems (PMS) or booking software.
- Knowledge of local Old Harbour Bay attractions and services.
- Fluency in an additional language (e.g., Spanish, French).
Perks & Benefits
- Opportunity for career growth in the hospitality industry.
- On-the-job training and mentorship from experienced professionals.
- Supportive and friendly work environment.
- Employee discounts on guest house services.
- Contribution to a local, community-focused business.
- Exposure to diverse aspects of hotel operations.
How to Apply
Interested candidates are invited to submit a detailed resume and a compelling cover letter outlining their passion for hospitality and suitability for this entry-level role. Please highlight any relevant experience, your career aspirations within the industry, and what makes you a great fit for The Vista Guest House family. We encourage you to click on the link below to apply for the job.