About Company
Millennium bim is Mozambique’s largest financial institution, a leader in the banking sector with a vast network of branches and service points across the country. We are committed to fostering economic growth and financial inclusion, providing innovative and accessible banking solutions to individuals, businesses, and communities. Our mission is to contribute to the prosperity of Mozambique by offering world-class financial services, investing in our people, and upholding the highest standards of integrity and social responsibility. With a strong presence in all provinces, including Zambezia, Millennium bim prides itself on its deep understanding of the local market and its dedication to serving the diverse needs of the Mozambican people. Join our team and be part of an institution that is shaping the future of finance in Mozambique.
Job Description
Are you a proactive and customer-focused individual passionate about making a tangible difference in your community? Millennium bim is seeking a dedicated Bank Account Assistant to join our team in Inhassunge, Zambezia Province. In this crucial role, you will be the front-line ambassador of our bank, providing exceptional service to our valued clients and supporting the daily operations of our branch. You will play a vital part in guiding customers through various banking processes, from opening new accounts and managing existing ones to processing transactions and resolving inquiries with efficiency and empathy. This position offers a unique opportunity to grow your career within Mozambique’s leading financial institution, contributing directly to the financial well-being of the Inhassunge community. We are looking for someone who is not only meticulous with details and adept at administrative tasks but also possesses excellent interpersonal skills to build lasting relationships with our customers. If you thrive in a dynamic environment, enjoy helping people achieve their financial goals, and are committed to upholding the highest standards of banking professionalism, we encourage you to apply. This role is more than just a job; it’s a chance to be a trusted financial partner for the local residents and businesses, ensuring their banking experience with Millennium bim is seamless and positive.
Key Responsibilities
- Assist customers with opening new bank accounts, explaining different product features and benefits.
- Process various banking transactions, including deposits, withdrawals, transfers, and bill payments, accurately and efficiently.
- Provide comprehensive customer service, addressing inquiries, resolving issues, and guiding clients through online banking platforms.
- Maintain accurate customer records and update account information in compliance with bank policies and regulations.
- Identify opportunities to cross-sell and upsell bank products and services that meet customer needs.
- Perform administrative tasks such as filing, data entry, and preparing daily reports.
- Ensure strict adherence to all internal bank procedures, anti-money laundering (AML) guidelines, and regulatory requirements.
- Collaborate with team members to achieve branch targets and enhance overall customer satisfaction.
- Educate customers on financial literacy and security best practices.
- Assist with branch opening and closing procedures as required.
Required Skills
- Proficiency in Portuguese (written and spoken)
- Strong communication and interpersonal skills
- Excellent customer service orientation
- Attention to detail and accuracy in data entry and transaction processing
- Basic knowledge of banking products and services
- Competency in using Microsoft Office Suite (Word, Excel, Outlook)
- Ability to work effectively in a fast-paced team environment
- Problem-solving abilities and a proactive attitude
Preferred Qualifications
- A diploma or degree in Banking, Finance, Business Administration, or a related field
- Prior experience (1-2 years) in a customer service role within the banking or financial services sector
- Familiarity with banking software and CRM systems
- Knowledge of local Mozambican financial regulations
Perks & Benefits
- Competitive monthly salary and performance-based incentives
- Comprehensive health insurance package
- Opportunities for professional development and career advancement
- Employee training programs on banking products and customer service excellence
- Access to employee banking benefits
- A supportive and collaborative work environment
- Contribution to a leading financial institution in Mozambique
How to Apply
Interested candidates are invited to submit their detailed CV and a cover letter outlining their suitability for this role. Please ensure your application highlights your experience in customer service and your understanding of banking operations. Click on the link below to apply for the job.