About Company
Tenri Embu Hospital is a leading private healthcare facility dedicated to providing high-quality, compassionate, and affordable medical services to the community of Embu County and beyond. Established with a vision to enhance healthcare accessibility and patient outcomes, we pride ourselves on our modern facilities, state-of-the-art equipment, and a team of highly skilled and empathetic professionals. Our commitment extends beyond treatment to patient education, preventive care, and community wellness programs. At Tenri Embu Hospital, we believe in fostering a supportive environment for both our patients and our staff, recognizing that a healthy team is crucial for delivering exceptional patient care. Join us in our mission to make a tangible difference in the lives of those we serve, upholding the highest standards of medical ethics and service excellence.
Job Description
Are you a compassionate, organized, and proactive individual with a passion for helping others? Tenri Embu Hospital is seeking a dedicated Clinic Attendant – Patient Support Specialist to join our vibrant team in Embu. This pivotal role is at the heart of our patient experience, serving as the first point of contact and ensuring every patient feels welcomed, respected, and well-cared for from the moment they step into our facility. As a Clinic Attendant, you will be instrumental in creating a positive and efficient environment for all our patients and visitors. Your day will involve guiding patients through their hospital journey, assisting with registration processes, managing waiting areas, and providing crucial administrative support to our medical staff. Beyond the logistical tasks, your primary mission will be to offer empathetic support, answer questions, address concerns, and ensure a seamless flow of operations within the clinic. You will be the friendly face and reassuring presence that helps alleviate patient anxieties, providing comfort and clear information. This role demands excellent interpersonal skills, a keen eye for detail, and the ability to multitask in a dynamic healthcare setting. You will work closely with nurses, doctors, and other support staff, contributing directly to our hospital’s reputation for outstanding patient care. If you are looking for an opportunity to make a meaningful impact and grow within a supportive healthcare environment, we encourage you to apply. We are committed to fostering a culture of continuous learning and professional development, ensuring our team members are equipped with the skills and knowledge to excel.
Key Responsibilities
- Warmly welcome and register patients and visitors upon their arrival, ensuring a smooth check-in process.
- Guide patients to relevant departments, consultation rooms, or waiting areas, providing clear directions and assistance.
- Manage patient flow and waiting areas efficiently, ensuring comfort and minimizing wait times.
- Answer patient inquiries, provide general information about hospital services, and address concerns with empathy and professionalism.
- Assist medical staff with basic administrative tasks, including filing, data entry, and appointment scheduling.
- Maintain cleanliness and orderliness of the clinic's reception and waiting areas.
- Handle phone calls and direct them appropriately, taking messages when necessary.
- Provide basic first aid assistance in emergency situations, as trained and authorized.
- Ensure all patient information is handled with the utmost confidentiality and in compliance with privacy regulations.
- Collaborate effectively with nurses, doctors, and other support staff to ensure coordinated patient care.
Required Skills
- Excellent verbal and written communication skills in English and Kiswahili.
- Exceptional customer service and interpersonal skills with a compassionate demeanor.
- Strong organizational and multitasking abilities, with attention to detail.
- Proficiency in basic computer applications (e.g., MS Office Suite, hospital management systems).
- Ability to remain calm and effective under pressure.
- Proactive problem-solving skills and a can-do attitude.
- High level of empathy and patience when dealing with patients and their families.
Preferred Qualifications
- Certificate or Diploma in Nursing Assistant, Patient Care, or a related medical field.
- At least 1 year of experience in a hospital, clinic, or other healthcare setting.
- Familiarity with local dialects spoken in Embu County.
- Knowledge of medical terminology and hospital procedures.
Perks & Benefits
- Competitive salary and benefits package.
- Comprehensive health insurance coverage.
- Opportunities for professional development and continuous learning.
- A supportive and collaborative work environment.
- Chance to make a tangible difference in community health.
- Employee wellness programs.
How to Apply
Interested and qualified candidates are invited to submit their detailed CV and a comprehensive cover letter outlining their suitability for this role and their commitment to patient care. Please send your application to the email address provided below. Ensure the subject line of your email clearly states ‘Application for Clinic Attendant – Patient Support Specialist’. Applications will be reviewed on a rolling basis until the position is filled. We appreciate all applications, but only shortlisted candidates will be contacted for an interview.