About Company
Join a dynamic team at the forefront of healthcare support services, where your exceptional administrative skills directly contribute to patient well-being. Career.zycto is dedicated to fostering an inclusive and efficient environment, providing critical back-office functions that empower medical professionals to deliver outstanding care. We believe that a well-supported administrative team is the backbone of any successful practice. For a Medical Secretary, this means a role where precision, empathy, and organizational prowess are not just valued, but essential to our collective mission. Here, you’ll find opportunities for growth within a collaborative and supportive culture, making a tangible difference every day.
Job Description
This role as a Medical Secretary is pivotal to our operations, serving as the primary administrative support for our medical practitioners and ensuring the smooth running of our clinic. You will be the first point of contact for many patients, playing a crucial role in shaping their experience and managing their journey through our services. We are seeking a highly organized, empathetic, and professional individual with an impeccable command of the English language to join our dedicated team in Dalston, London. Your expertise will bridge the gap between patient needs and clinical capacity, managing appointments, patient records, and correspondence with the utmost discretion and accuracy.
Career.zycto is committed to providing exceptional care, and this extends to our administrative functions. As a Medical Secretary, you will be instrumental in upholding our high standards, handling sensitive patient information with strict confidentiality and ensuring all communications are clear, concise, and professional. This isn’t just a clerical role; it’s a front-line position where your efficiency directly impacts patient care and the overall success of our practice. You will coordinate complex schedules, process referrals, manage electronic health records (EHR) systems, and maintain an orderly and welcoming reception area. We value proactive individuals who can anticipate needs, solve problems efficiently, and contribute positively to our team environment. If you thrive in a fast-paced medical setting, possess outstanding communication skills, and are passionate about supporting healthcare professionals, we encourage you to apply. This is an excellent opportunity to grow your career within a supportive and forward-thinking organization.
Key Responsibilities
- Manage and coordinate patient appointments, referrals, and clinic schedules efficiently.
- Maintain accurate and confidential electronic and paper patient records (EHR management).
- Act as the primary point of contact for patients, handling inquiries and providing clear information.
- Draft and dispatch professional correspondence, including letters, reports, and emails.
- Process billing, insurance claims, and payments with precision.
- Ensure the reception area is tidy, welcoming, and adequately stocked with necessary forms.
- Liaise with medical staff, pharmacies, and external healthcare providers.
- Handle incoming and outgoing telephone calls professionally and courteously.
- Manage office supplies inventory and place orders as needed.
- Adhere strictly to data protection (GDPR) and patient confidentiality regulations.
Required Skills
- Fluent and impeccable command of the English language (written and spoken).
- Proven experience as a Medical Secretary or in a similar administrative role within a healthcare setting.
- Proficiency in medical terminology and understanding of clinical procedures.
- Exceptional organizational and multitasking abilities.
- Strong communication and interpersonal skills.
- Advanced proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Experience with Electronic Health Records (EHR) systems.
- High degree of professionalism, discretion, and confidentiality.
- Ability to work independently and as part of a team.
Preferred Qualifications
- NVQ Level 3 or equivalent in Business Administration or Medical Secretarial Studies.
- Familiarity with specific NHS administrative systems (e.g., EMIS Web, SystmOne).
- Experience in a private practice setting.
- Typing speed of 60+ WPM.
- Basic understanding of medical billing and coding practices.
Perks & Benefits
- Competitive salary package.
- Opportunities for professional development and training.
- Generous paid time off and holiday allowance.
- Supportive and collaborative team environment.
- Pension scheme contributions.
- Convenient Dalston location with excellent transport links.
- Employee wellness programs.
How to Apply
To apply for this exciting opportunity and take the next step in your career, please click on the application link below. We look forward to reviewing your application.
