About Company
Bisha Hotel Toronto, a luxury lifestyle hotel part of Loews Hotels, redefines sophisticated urban living. Known for its distinct design, exceptional culinary experiences, and unparalleled guest service, we cater to a discerning clientele seeking unique and memorable stays. While our flagship property is located in Toronto’s vibrant Entertainment District, our commitment to world-class hospitality extends to managing exclusive residences and bespoke guest experiences across premium locations. We believe in fostering a culture of excellence, innovation, and genuine care, where every team member contributes to creating extraordinary moments for our guests. Join our passionate team and be part of an organization that values development, teamwork, and the art of hospitality.
Job Description
Are you passionate about creating unforgettable guest experiences and eager to embark on a rewarding career in luxury hospitality? Bisha Hotel Toronto is actively seeking an enthusiastic and dedicated Hotel Concierge Trainee to join our dynamic team in Liberty Village. This is a unique opportunity for an aspiring professional to learn the intricacies of high-end concierge services from seasoned experts. As a Concierge Trainee, you will undergo comprehensive training designed to equip you with the skills and knowledge required to anticipate and fulfill guest needs, from the routine to the extraordinary. You will be immersed in a fast-paced, guest-centric environment, learning to provide personalized recommendations, manage reservations, assist with travel arrangements, and ensure every guest interaction reflects our brand’s commitment to excellence. We are looking for someone with a natural flair for service, a proactive attitude, and an insatiable curiosity about Toronto’s vibrant culture and attractions. This role is perfect for individuals who thrive on problem-solving, possess exceptional communication skills, and are eager to contribute to a luxury brand’s reputation for outstanding guest satisfaction. If you are ready to launch your career in a supportive and stimulating environment, where every day presents new opportunities to learn and shine, we encourage you to apply.
Key Responsibilities
- Shadow and assist experienced Concierge team members in daily operations, learning best practices in guest service.
- Greet guests warmly, offering assistance and information with a professional and friendly demeanor.
- Learn to provide accurate and insightful recommendations for local dining, entertainment, shopping, and cultural attractions in Toronto.
- Practice making reservations for guests, including restaurants, theatre tickets, transportation, and tours.
- Assist with incoming calls and inquiries, providing helpful information and solutions.
- Support guests with luggage handling, directions, and general inquiries about hotel services and amenities.
- Maintain an organized and informative concierge desk, ensuring all resources are up-to-date.
- Learn to handle challenging guest requests and situations with poise and discretion, seeking guidance when needed.
- Develop a comprehensive understanding of hotel policies, services, and emergency procedures.
- Collaborate effectively with other hotel departments to ensure seamless guest experiences.
- Uphold the highest standards of professionalism, integrity, and confidentiality.
Required Skills
- Exceptional interpersonal and communication skills (verbal and written).
- Strong desire to learn and grow in the luxury hospitality industry.
- Proactive, 'can-do' attitude with a natural inclination for service excellence.
- Ability to remain calm and composed under pressure, even during busy periods.
- Basic computer proficiency (e.g., Microsoft Office Suite).
- Availability to work flexible shifts, including evenings, weekends, and holidays.
Preferred Qualifications
- Previous customer service experience in any capacity (retail, food service, etc.).
- A diploma or degree in Hospitality Management or a related field (currently enrolled or recently graduated).
- Familiarity with the Liberty Village neighborhood and broader Toronto attractions.
- Proficiency in additional languages is a strong asset.
Perks & Benefits
- Comprehensive training and mentorship program.
- Opportunities for career advancement within a luxury hotel group.
- Competitive hourly wage.
- Employee discounts on hotel stays, dining, and other services.
- Health and dental benefits package (upon eligibility).
- Dynamic and supportive work environment.
- Regular social events and team-building activities.
- Access to professional development workshops.
How to Apply
Ready to launch your career in luxury hospitality? We invite you to become a part of the Bisha Hotel Toronto team. Please click on the application link below to submit your resume and a cover letter detailing your passion for guest service and why you are the ideal candidate for this Concierge Trainee position. We look forward to reviewing your application and potentially welcoming you to our family.