About Company
Pioneering digital solutions, Career.zycto stands at the forefront of technological innovation, empowering businesses across various sectors. For an IT Support Technician, this means a dynamic environment where your expertise directly contributes to seamless operations and client success. We foster a culture of continuous learning and growth, ensuring you’re always challenged and developing new skills. Join a team where your problem-solving prowess is celebrated, and your impact is tangible daily. If you’re seeking a place where your passion for technology meets meaningful work, Career.zycto offers that exciting journey.
Job Description
Career.zycto is actively seeking a highly motivated and skilled IT Support Technician to join our growing team in Wakefield, West Yorkshire. This is an exciting opportunity for an individual with a passion for technology and a commitment to providing outstanding technical assistance. As an IT Support Technician, you will be the first point of contact for our employees, diagnosing and resolving hardware, software, and network issues efficiently and professionally. Your role is critical in ensuring the smooth operation of our internal systems, contributing directly to our overall productivity and operational excellence. We are looking for a proactive problem-solver who thrives in a fast-paced environment and possesses excellent communication skills, particularly in English, to support our diverse workforce effectively.
In this role, you will not only tackle daily technical challenges but also contribute to the long-term stability and improvement of our IT infrastructure. You’ll be instrumental in setting up new workstations, managing user accounts, and implementing security best practices. We believe in empowering our employees with the best tools and support, and as such, your contribution will be highly valued. This position offers a fantastic platform for career development, with opportunities to expand your knowledge in various IT domains, from cloud technologies to cybersecurity. If you are an articulate, detail-oriented, and customer-focused individual ready to make a significant impact within a forward-thinking company, we encourage you to apply. Join Career.zycto and become a vital part of a team dedicated to innovation and excellence.
Key Responsibilities
- Provide first and second-line technical support to internal users via phone, email, and in-person, ensuring timely and effective resolution of IT issues.
- Install, configure, and maintain computer hardware, operating systems, and applications, including laptops, desktops, printers, and mobile devices.
- Troubleshoot network connectivity issues, including Wi-Fi, LAN, and VPN connections.
- Manage user accounts and permissions in Active Directory and other relevant systems.
- Perform regular system diagnostics and preventative maintenance to ensure optimal performance and security.
- Document all support activities, resolutions, and system configurations accurately within our ticketing system.
- Assist with IT asset management, including tracking inventory, procurement, and decommissioning of equipment.
- Support software installations, upgrades, and patching for various applications.
- Educate users on IT best practices and security awareness.
- Collaborate with senior IT staff on project work, system upgrades, and infrastructure improvements.
Required Skills
- Proficiency in English, both written and spoken, for clear communication.
- Strong understanding of Windows operating systems (Windows 10/11) and Microsoft Office Suite.
- Experience with Active Directory user and group management.
- Solid knowledge of computer hardware, including troubleshooting and component replacement.
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP) and basic network troubleshooting.
- Proven ability to diagnose and resolve a wide range of technical issues.
- Excellent problem-solving and analytical skills.
- Strong interpersonal and customer service skills.
- Ability to work independently and as part of a team in a fast-paced environment.
Preferred Qualifications
- CompTIA A+, Network+, or Microsoft Certified Professional (MCP) certification.
- Experience with IT service desk ticketing systems (e.g., Jira Service Management, Zendesk, ServiceNow).
- Basic knowledge of cloud platforms (e.g., Microsoft 365, Azure).
- Experience with remote support tools and methodologies.
- Familiarity with Apple macOS environments.
- Previous experience in a similar IT support role within a corporate environment.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Generous paid time off and public holidays.
- Comprehensive health and dental insurance.
- Company pension scheme.
- Opportunities for professional development and industry certifications.
- Access to the latest technology and tools.
- A vibrant and inclusive company culture.
- Employee assistance program.
- Regular team-building events and social activities.
How to Apply
To apply for this exciting opportunity, please click on the application link below. We look forward to reviewing your application and potentially welcoming you to the Career.zycto team.
