About Company
Castledowns Medical Clinic is a well-established and respected healthcare facility located in the heart of North Edmonton. For over a decade, we have been dedicated to providing comprehensive, compassionate, and high-quality medical care to individuals and families in our community. Our clinic is built on a foundation of patient-centered service, striving to create a welcoming and supportive environment where every patient feels heard, respected, and cared for. We offer a wide range of services, including family medicine, preventative care, minor procedures, and chronic disease management. Our team of experienced physicians, nurses, and administrative staff work collaboratively to ensure seamless patient experiences and optimal health outcomes. At Castledowns Medical Clinic, we believe in fostering a positive work culture that values teamwork, continuous learning, and professional growth. Join us and become part of a team that makes a real difference in the lives of our patients every day.
Job Description
Are you a highly motivated and empathetic individual looking to kickstart your career in the healthcare sector? Castledowns Medical Clinic is excited to offer an entry-level opportunity for a Client Service Aide to join our dynamic team in North Edmonton. This role is perfect for someone passionate about providing exceptional patient care and administrative support in a fast-paced medical clinic environment. As a Client Service Aide, you will be the welcoming face and voice of our clinic, playing a crucial role in ensuring our patients have a positive and seamless experience from the moment they contact us until their visit concludes. You will be responsible for a variety of tasks that support both our clinical staff and our valued patients, contributing to the overall efficiency and friendly atmosphere of the clinic. This entry-level position offers a fantastic opportunity to learn the intricacies of medical office operations, develop essential professional skills, and grow within the healthcare industry. We are looking for someone with a positive attitude, excellent communication skills, and a genuine desire to help others. If you are organized, detail-oriented, and ready to embark on a rewarding career path, we encourage you to apply. We are committed to providing thorough training and mentorship to ensure your success in this role and your future professional development within our clinic.
Key Responsibilities
- Greet patients and visitors warmly, ensuring a positive first impression.
- Assist patients with check-in and check-out procedures, including verifying personal information and insurance details.
- Schedule and confirm patient appointments, manage appointment changes, and handle cancellations efficiently.
- Answer incoming phone calls, respond to inquiries, and direct calls to the appropriate personnel.
- Maintain patient records with accuracy and confidentiality, adhering to all privacy regulations (e.g., FOIP, HIPAA).
- Prepare examination rooms for patient visits, ensuring cleanliness and adequate supplies.
- Process patient payments, issue receipts, and manage basic billing inquiries.
- Provide general administrative support to physicians and other clinic staff.
- Assist with managing clinic waiting areas, ensuring a comfortable and organized environment.
- Handle incoming and outgoing mail, faxes, and electronic communications.
- Collaborate with the healthcare team to ensure efficient patient flow and operational success.
Required Skills
- High school diploma or equivalent.
- Exceptional interpersonal and communication skills, both verbal and written.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritize in a busy environment.
- A compassionate and patient-focused approach.
- Ability to work effectively both independently and as part of a team.
- Reliability and strong work ethic.
Preferred Qualifications
- Previous experience in a customer service role (any industry).
- Familiarity with medical terminology or healthcare settings (beneficial but not required).
- Experience with electronic medical records (EMR) systems.
- Completion of a medical office assistant or administrative assistant program.
Perks & Benefits
- Competitive hourly wage.
- Comprehensive health and dental benefits package (after probation period).
- Paid time off and holidays.
- Opportunities for professional development and growth within the clinic.
- Supportive and collaborative work environment.
- On-site training and mentorship.
- Employee wellness programs.
- Convenient clinic location in North Edmonton with accessible parking.
How to Apply
To apply for this exciting entry-level Client Service Aide position, please click on the application link below. We encourage you to submit your resume and a cover letter detailing your interest in this role and how your skills align with our clinic’s values. We thank all applicants for their interest; however, only those selected for an interview will be contacted.