About Company
CRDB Bank Plc is a leading financial services provider in Tanzania, offering a comprehensive range of retail, wholesale, and corporate banking services. Established with a vision to be a financial catalyst for socio-economic development, CRDB Bank has grown to become one of the largest and most reputable banks in East Africa. With a robust network of branches across Tanzania mainland and Zanzibar, the bank is committed to delivering innovative financial solutions and exceptional customer service. Our presence in Zanzibar aims to support the local economy, businesses, and communities, providing accessible and reliable banking services that foster growth and prosperity. At CRDB, we believe in empowering our employees to make a significant impact, contributing to both their professional growth and the bank’s overarching mission. We pride ourselves on a culture of integrity, teamwork, and customer focus, striving to be the preferred financial partner for individuals and businesses alike. Joining CRDB Bank means becoming part of an institution dedicated to excellence and making a tangible difference in people’s lives through responsible banking practices and community engagement.
Job Description
As a Part-Time Loan Processing Assistant at CRDB Bank Plc, based in Bawe Island, Zanzibar City, you will play a crucial role in supporting our dynamic loan department. This position offers an excellent opportunity for individuals seeking to contribute to a vital financial service function while maintaining a flexible schedule. You will be instrumental in ensuring the smooth and efficient processing of loan applications, directly impacting our ability to serve our clients effectively. Your daily tasks will involve meticulously reviewing application forms for completeness and accuracy, gathering necessary supporting documentation, and performing initial data entry into our loan management systems. Attention to detail is paramount, as you will be responsible for verifying client information, checking for discrepancies, and liaising with applicants to obtain any missing details. This role requires strong organizational skills to manage multiple applications simultaneously and prioritize tasks to meet deadlines. You will also assist loan officers in preparing loan packages for underwriting and approval, ensuring all paperwork complies with CRDB Bank’s policies and regulatory requirements. Beyond administrative tasks, you will be a key point of contact for clients, providing courteous and professional assistance regarding their loan applications, answering basic inquiries, and guiding them through the application process. This involves effective communication, both verbal and written, to maintain a high level of customer satisfaction. You will contribute to maintaining accurate and up-to-date loan files, both physical and digital, ensuring confidentiality and easy retrieval. Furthermore, you will be expected to assist with general office duties as needed, supporting the overall operations of the Bawe Island banking presence, which may include managing correspondence, scheduling appointments, and preparing reports. This is a unique chance to grow your understanding of the financial sector within a supportive team environment, making a direct impact on our community’s access to vital financial resources. We are looking for a dedicated individual who embodies our values of integrity, customer focus, and operational excellence, and who is eager to learn and adapt within a fast-paced banking environment, contributing to our mission of financial inclusion and economic empowerment.
Key Responsibilities
- Review loan applications for completeness and accuracy, ensuring all required fields are filled and supporting documents are attached.
- Perform initial data entry of applicant information into the bank's loan management system with precision.
- Liaise with applicants via phone and email to collect missing information or clarify details.
- Assist loan officers in preparing comprehensive loan packages for review by the underwriting department.
- Verify client information and documentation, identifying and reporting any discrepancies.
- Maintain organized and confidential physical and digital loan files, ensuring easy retrieval and compliance.
- Provide excellent customer service by answering basic loan-related inquiries and guiding applicants through the process.
- Assist with general administrative tasks, including correspondence, scheduling, and report preparation, as needed.
Required Skills
- High school diploma or equivalent.
- Exceptional attention to detail and accuracy.
- Strong organizational and time management skills.
- Proficiency in basic computer applications (MS Office Suite, email).
- Excellent verbal and written communication skills in English and Swahili.
- Ability to work independently and as part of a team in a fast-paced environment.
- Demonstrated integrity and commitment to confidentiality.
Preferred Qualifications
- A diploma or certificate in business administration, finance, or a related field.
- Previous administrative or customer service experience, preferably in a banking or financial setting.
- Familiarity with loan processing procedures or financial regulations.
- Experience with CRM software or banking systems.
Perks & Benefits
- Competitive hourly wage commensurate with experience.
- Opportunity to gain valuable experience in the financial services industry.
- Supportive and collaborative team environment.
- Flexible part-time schedule.
- Professional development and learning opportunities within a leading bank.
- Contribution to community economic growth and development.
How to Apply
Interested candidates are invited to apply by clicking on the application link below. Please ensure your resume and cover letter clearly outline your relevant experience and qualifications for this role. We encourage early applications as we review submissions on a rolling basis.