About Company
Vodacom Mozambique is a leading telecommunications company, committed to connecting people and enabling progress across Mozambique. We are part of the Vodacom Group, a diversified telecommunications company, and a market leader in mobile communications. Our mission is to transform lives through technology, fostering innovation and providing world-class connectivity and digital services to millions of customers. At Vodacom Mozambique, we believe in nurturing talent and investing in the next generation of innovators who will shape the future of our digital landscape. We pride ourselves on a vibrant, diverse, and inclusive work environment where every employee is empowered to learn, grow, and make a significant impact on society through technology.
Job Description
Are you an aspiring tech enthusiast with a keen interest in Artificial Intelligence and a passion for problem-solving? Vodacom Mozambique is excited to launch an unparalleled opportunity for a Junior AI Support Trainee to join our dynamic team in Alto Maé, Maputo. This entry-level position is designed for bright, motivated individuals who are eager to embark on a career at the forefront of AI technology within the fast-paced telecommunications industry.
As a Junior AI Support Trainee, you will be immersed in a comprehensive learning environment where you’ll gain hands-on experience supporting various AI-powered solutions that enhance our services and customer experiences. You will work closely with experienced AI specialists and engineers, learning the intricacies of AI system monitoring, basic troubleshooting, and user support. This role is perfect for someone who is not afraid to ask questions, has a strong desire to understand how AI systems function, and is committed to providing excellent technical assistance.
Your journey will begin with a structured training program, equipping you with fundamental knowledge of AI concepts, diagnostic tools, and support procedures. You will learn to identify common AI system anomalies, understand data flows, and assist in maintaining the operational integrity of our AI applications, from intelligent chatbots to predictive analytics tools. This is more than just a job; it’s a launchpad for your career in AI, offering mentorship, continuous learning, and a clear path for professional development within a global technology leader.
We are looking for someone with a foundational understanding of IT principles, exceptional communication skills, and an insatiable curiosity for how AI can solve real-world problems. If you are a proactive learner, a team player, and ready to dive deep into the exciting world of artificial intelligence, then this trainee position at Vodacom Mozambique is for you. Join us and contribute to shaping the future of connectivity and innovation in Mozambique, empowering individuals and businesses through cutting-edge AI solutions.
Key Responsibilities
- Learn and apply fundamental AI support principles and methodologies.
- Assist in monitoring AI system performance, identifying potential issues and anomalies.
- Provide first-level technical support for AI-powered applications and services to internal and external stakeholders.
- Document support interactions, solutions, and contribute to building a comprehensive knowledge base.
- Escalate complex or unresolved technical issues to senior AI support specialists or engineers.
- Participate actively in training sessions, workshops, and continuous learning initiatives to enhance AI knowledge.
- Collaborate effectively with cross-functional teams, including development and operations, to resolve AI-related challenges.
- Contribute to ongoing efforts to improve AI system reliability, efficiency, and overall user experience.
- Perform routine diagnostic checks and data validation on AI models under supervision.
Required Skills
- Strong analytical and problem-solving abilities with a logical approach.
- Excellent communication skills, both written and verbal, in Portuguese and English.
- Basic understanding of computing, IT systems, and general technical concepts.
- Eagerness and strong aptitude to learn about Artificial Intelligence and machine learning concepts.
- Proactive attitude, self-motivated, and a strong work ethic.
- Ability to work effectively and collaboratively within a team environment.
- High school diploma or equivalent educational background.
- Demonstrated interest in technology and innovation.
Preferred Qualifications
- A diploma or degree (or currently pursuing) in Information Technology, Computer Science, Engineering, or a related technical field.
- Prior experience in a customer service, helpdesk, or technical support role.
- Familiarity with ticketing systems or IT service management tools (e.g., Zendesk, ServiceNow).
- Basic knowledge of programming concepts (e.g., Python) is a significant advantage.
- Understanding of basic networking concepts (TCP/IP, LAN/WAN).
- Certification in IT support or foundational tech skills.
Perks & Benefits
- Comprehensive structured training and mentorship program tailored for AI support.
- Opportunity to work with cutting-edge AI technologies and systems within a global leader.
- Clear career growth and professional development opportunities within Vodacom.
- Access to a wide range of internal learning platforms and online resources.
- Competitive trainee remuneration package.
- Health and wellness programs.
- Dynamic, inclusive, and collaborative work environment.
- Employee discounts on Vodacom products and services.
How to Apply
Interested candidates are encouraged to click on the application link below. Please navigate to the careers section, search for this specific role, and submit your comprehensive CV along with a compelling cover letter detailing your interest in Artificial Intelligence and this trainee position. Please highlight any relevant coursework, personal projects, or experiences that demonstrate your passion for technology and problem-solving.