About Company
Career.zycto is a dynamic recruitment partner, dedicated to connecting exceptional talent with pioneering organizations across diverse sectors. We champion opportunities that foster growth, innovation, and impact. For aspiring Ecommerce Managers, we offer unparalleled access to roles where digital strategy meets real-world application, often within unique environments. Join us to navigate your next career move and contribute your expertise to an institution making a significant difference, like the esteemed University of York. We prioritize your fit and future success.
Job Description
This is an exceptional opportunity for a driven and innovative Ecommerce Manager to join the vibrant community at the University of York, a world-renowned institution celebrated for its academic excellence and research impact. As an integral part of our dynamic team, you will be instrumental in shaping and expanding the University’s digital commercial footprint. This role isn’t just about managing online stores; it’s about translating the rich tapestry of university life – from merchandise and publications to events, courses, and unique campus experiences – into compelling and commercially successful online offerings.
You will lead the strategy, development, and day-to-day operation of the University’s various e-commerce platforms, ensuring a seamless and engaging user experience for our diverse audience, including students, alumni, staff, prospective students, and the wider public. This includes overseeing everything from product listings and promotions to secure payment gateways, inventory management, and efficient order fulfilment processes. Your expertise will directly contribute to enhancing revenue streams, supporting departmental initiatives, and strengthening the University’s brand presence in the digital realm, making a tangible difference to our overall institutional success and outreach.
We are looking for a proactive individual with a deep understanding of e-commerce best practices, digital marketing trends, SEO, analytics, and conversion rate optimization. You will work collaboratively with internal stakeholders across academic departments, marketing, IT, and finance to identify opportunities for growth, implement new features, troubleshoot technical issues, and ensure our online commercial activities align seamlessly with the University’s broader strategic objectives and brand guidelines. This collaborative spirit is crucial for success within our complex and diverse organizational structure.
The ideal candidate will possess a keen analytical mind, capable of interpreting data to drive informed decisions and continuously improve platform performance. You will also be responsible for monitoring market trends and competitor activities to ensure the University remains at the forefront of digital commercial engagement. The University of York fosters an environment of continuous learning and innovation, making this a unique opportunity to apply sophisticated commercial acumen within a purpose-driven, intellectually stimulating setting. If you’re passionate about digital commerce, eager to leverage technology for institutional advancement, and ready to make a significant impact within a prestigious educational institution, we encourage you to apply. This role requires an individual who is fluent in English, capable of clear and concise communication with various stakeholders, and adept at navigating a multicultural and dynamic environment.
Key Responsibilities
- Develop and execute comprehensive e-commerce strategies to drive sales and engagement across University platforms.
- Manage the full lifecycle of online products and services, from listing creation to inventory and fulfilment.
- Optimize e-commerce sites for user experience, conversion rates, and search engine visibility (SEO).
- Oversee digital marketing campaigns, including email marketing, social media, and paid advertising, to promote online offerings.
- Analyse sales data, website traffic, and customer behaviour to identify trends and inform strategic decisions.
- Collaborate with IT to ensure platform security, stability, and integration with other university systems.
- Monitor market trends and competitor activity to identify new opportunities and maintain a competitive edge.
- Manage vendor relationships with payment gateway providers and other e-commerce service partners.
Required Skills
- Proven experience in e-commerce management, including platform administration and strategy.
- Strong understanding of digital marketing, SEO, SEM, and social media advertising.
- Proficiency with e-commerce platforms (e.g., Shopify, Magento, WooCommerce, or similar enterprise solutions).
- Excellent analytical skills with the ability to interpret data and make data-driven decisions.
- Exceptional communication and interpersonal skills, fluent in English (written and spoken).
- Project management capabilities and experience in cross-functional team collaboration.
- Demonstrated ability to drive revenue growth and optimize online sales channels.
Preferred Qualifications
- Bachelor's degree in Marketing, Business, E-commerce, or a related field.
- Experience working within a higher education institution or large public sector organization.
- Familiarity with CRM systems and marketing automation tools.
- Knowledge of accessibility standards (WCAG) for web content.
- Understanding of UK e-commerce regulations and data protection (GDPR).
Perks & Benefits
- Generous annual leave and public holidays.
- Excellent pension scheme with employer contributions.
- Access to world-class learning and development opportunities.
- Discounts on local amenities, shops, and services.
- Cycle to Work scheme and other sustainable transport initiatives.
- On-site sports facilities and cultural events.
- Support for professional growth and career progression.
How to Apply
Embark on a rewarding career at a leading UK university. Apply directly via the provided link below. Please ensure your CV and a compelling cover letter highlight your relevant e-commerce management experience, your proficiency as an English speaker, and your passion for contributing to an academic institution’s digital success.
