About Company
CCI Kenya is a leading international Business Process Outsourcing (BPO) company, providing world-class customer management solutions to global brands. With a significant and growing presence in Africa, including our dynamic operations in Nairobi, we are dedicated to connecting businesses with their customers through exceptional service and innovative solutions. We pride ourselves on fostering a vibrant, inclusive, and empowering culture where our employees are our greatest asset. At CCI Kenya, we believe in unlocking potential, which is why we invest heavily in comprehensive training programs, continuous professional development, and clear career progression pathways. Our commitment extends to creating thousands of jobs and nurturing talent within the communities we serve, contributing positively to local economies. Joining CCI Kenya means becoming part of a diverse, forward-thinking team that values collaboration, innovation, and an unwavering dedication to customer satisfaction. We are more than just a call center; we are a hub of opportunity where even those new to the workforce can build a successful and rewarding career journey. Our mission is to deliver outstanding customer experiences, and we firmly believe that starts with empowering our employees to achieve their best.
Job Description
Are you a highly motivated and enthusiastic individual looking to kickstart your career in a dynamic and supportive environment? CCI Kenya is thrilled to announce an opening for a Customer Service Agent with No Experience to join our bustling, state-of-the-art call center team in Westlands, Nairobi. This is an unparalleled opportunity for individuals who are passionate about helping others, possess excellent communication skills, and are eager to make a tangible impact from day one, regardless of their prior work history. As a Customer Service Agent, you will be the friendly and knowledgeable voice of our clients, directly interacting with customers to provide world-class support, efficiently answer inquiries, expertly resolve issues, and ensure an outstanding service experience. Your primary goal will be to listen actively, empathize with customer needs, and find effective, customer-centric solutions that leave a lasting positive impression. You will undergo comprehensive, paid training designed to equip you with all the necessary skills, in-depth product knowledge, and unwavering confidence to excel in this crucial role. We believe in nurturing talent from the ground up, providing a supportive atmosphere where you can develop essential professional skills that will serve as a strong foundation for your future career growth. If you are a reliable, punctual, and committed individual with a positive attitude and a genuine desire to connect with people, this entry-level position is the perfect starting point for you. Join a team where your potential is recognized, your efforts are celebrated, and your journey of professional growth begins! This role is pivotal in maintaining our reputation for outstanding customer care and directly contributing to our clients’ success. Be part of a team that fosters continuous learning, encourages collaboration, and celebrates collective achievements.
Key Responsibilities
- Handle inbound and outbound customer calls with professionalism and courtesy.
- Provide accurate information and solutions to customer inquiries and issues.
- Actively listen to customers to understand their needs and provide appropriate recommendations.
- Document all customer interactions accurately and thoroughly in the CRM system.
- Adhere strictly to call scripts, guidelines, and company policies.
- Escalate complex issues to appropriate departments or supervisors when necessary.
- Maintain a high level of customer satisfaction through friendly and efficient service.
- Collaborate with team members to achieve daily and weekly performance targets.
- Participate in ongoing training and coaching sessions to enhance skills and knowledge.
- Manage time effectively to ensure productivity and adherence to schedules.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong active listening abilities and a customer-focused mindset.
- Empathy, patience, and a positive, resilient attitude.
- Basic computer proficiency and ability to navigate multiple systems.
- Ability to work effectively in a fast-paced, target-driven environment.
- Problem-solving aptitude and critical thinking skills.
- High school diploma or equivalent.
- Reliability and strong work ethic.
Preferred Qualifications
- Fluency in Swahili or another local language is a plus.
- Previous experience in a customer-facing role (e.g., retail, hospitality) is beneficial but not required.
- Any formal or informal customer service training.
- Experience with CRM software is an advantage.
Perks & Benefits
- Comprehensive paid training program.
- Clear career progression and growth opportunities.
- Competitive entry-level salary.
- Performance-based bonuses and incentives.
- Supportive and collaborative team environment.
- Access to a vibrant and diverse company culture.
- Health and wellness programs.
- Employee recognition programs.
- Modern office facilities in Westlands.
How to Apply
If you are eager to start your career in customer service and meet the requirements, we encourage you to apply directly through our official recruitment platform. Please click on the application link below to submit your resume and complete the online application form. Ensure all requested information is provided accurately. We look forward to reviewing your application!