About Company
Ninja Van is a technology-driven logistics company that provides a wide range of logistics solutions to businesses of all sizes across Southeast Asia. Founded in 2014, we have grown rapidly to become a leading last-mile delivery provider, known for our innovative approach and commitment to efficiency. In the Philippines, Ninja Van is dedicated to empowering businesses with reliable, scalable, and hassle-free shipping solutions, connecting sellers to buyers across the archipelago. We pride ourselves on a vibrant, fast-paced, and collaborative work environment where innovation is encouraged, and every team member plays a crucial role in our success. Joining Ninja Van means being part of a dynamic team that is redefining the logistics landscape and making a tangible impact on e-commerce and local economies, all while fostering a culture of growth and continuous improvement.
Job Description
We are seeking a highly motivated and experienced Senior Operations Coordinator to join our bustling team in Makati. This pivotal role will be instrumental in ensuring the seamless execution of our daily operational activities, driving efficiency, and contributing to the continuous improvement of our logistics processes. The Senior Operations Coordinator will act as a key point person for various operational projects, collaborating closely with internal teams such as customer service, tech, and ground operations, as well as external partners. You will be responsible for analyzing operational data, identifying bottlenecks, and implementing solutions that enhance productivity and service quality. This is an exciting opportunity for a detail-oriented, proactive, and analytical individual with a passion for logistics and a proven track record in operations management to take on a significant role within a rapidly expanding global company. Your expertise will directly impact our ability to deliver on our promise of speed and reliability, strengthening our market position and customer satisfaction.
Key Responsibilities
- Oversee and optimize daily operational workflows, ensuring timely and accurate execution of logistics processes and adherence to service level agreements.
- Monitor key performance indicators (KPIs) and operational metrics, providing regular reports and actionable insights to management for strategic decision-making.
- Identify process inefficiencies and develop innovative solutions to improve productivity, reduce operational costs, and enhance overall service quality.
- Coordinate effectively with various internal departments (e.g., Customer Service, Tech, Finance) and external vendors to resolve operational issues and ensure smooth communication channels.
- Lead or actively participate in operational projects, from initial planning and resource allocation to execution and post-implementation review, ensuring project goals are met.
- Ensure strict compliance with company policies, safety regulations, and relevant industry standards and legal requirements.
- Train, mentor, and guide junior operations staff, fostering a culture of continuous learning, professional development, and high performance within the team.
- Manage comprehensive documentation related to operational procedures, policies, incident reports, and performance records for audit and improvement purposes.
Required Skills
- Minimum of 4 years of progressive experience in operations management or coordination, preferably within logistics, e-commerce, or supply chain.
- Strong analytical and problem-solving skills with the ability to interpret complex data, identify root causes, and make informed, data-driven decisions.
- Excellent communication and interpersonal skills, capable of effectively collaborating with diverse teams, stakeholders, and external partners.
- Advanced proficiency in Microsoft Office Suite, especially Excel (e.g., pivot tables, VLOOKUP, macros) for complex data analysis and reporting.
- Demonstrated ability to manage multiple priorities and projects simultaneously in a dynamic, fast-paced operational environment.
- Strong understanding of operational processes, efficiency principles, and continuous improvement methodologies.
Preferred Qualifications
- Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, Industrial Engineering, or a closely related field.
- Hands-on experience with logistics management software (e.g., Warehouse Management Systems (WMS), Transportation Management Systems (TMS)) or enterprise resource planning (ERP) systems.
- Project management certification (e.g., PMP, Lean Six Sigma Green Belt) or proven experience in leading operational improvement initiatives.
- Familiarity with the Philippine logistics landscape, e-commerce trends, and regulatory environment.
- Ability to speak and write in Tagalog and English fluently.
Perks & Benefits
- Competitive salary package and attractive performance-based bonuses, recognizing your contribution to our success.
- Comprehensive health and wellness benefits, including medical, dental, and vision coverage for you and your dependents.
- Generous paid time off, including vacation and sick leave, to support work-life balance.
- Extensive opportunities for professional development, training, and career advancement within a rapidly growing and innovative global company.
- Access to a dynamic, collaborative, and inclusive work environment that values creativity and teamwork.
- Regular employee engagement activities, company events, and team-building initiatives.
- Modern, well-equipped office space located in a prime business district with easy access to public transportation and amenities.
How to Apply
Interested candidates are invited to apply by clicking on the application link below. Please ensure your resume highlights your relevant experience in operations management, your proficiency in data analysis, and your demonstrated ability to drive process improvement. We encourage you to showcase any leadership roles or project successes. We look forward to reviewing your application and potentially welcoming you to the Ninja Van family!