About Company
Orange Botswana is a leading telecommunications provider renowned for its innovative mobile, internet, and business solutions across Botswana. As part of the global Orange Group, we are committed to connecting people and businesses, empowering them with reliable and advanced technology. Our mission is to deliver exceptional customer experiences, drive digital transformation, and contribute positively to the communities we serve. At Orange Botswana, we foster a dynamic and inclusive work environment where talent is nurtured, creativity is encouraged, and impactful contributions are celebrated. We are at the forefront of technological advancement, constantly striving to enhance our network, expand our service offerings, and ensure our clients stay connected in an ever-evolving digital landscape. Joining Orange Botswana means becoming part of a team dedicated to excellence, innovation, and shaping the future of communication in Botswana. We believe in harnessing the power of technology to improve lives and businesses, making us a vital partner in Botswana’s digital journey.
Job Description
We are seeking an experienced and highly motivated Senior Technical Account Manager to join our dynamic team in Gaborone. In this pivotal role, you will be the primary technical point of contact and trusted advisor for a portfolio of our most strategic enterprise clients. You will be responsible for building and maintaining strong, long-term relationships, ensuring customer satisfaction, and driving the adoption and success of Orange Botswana’s advanced telecommunications and IT solutions. This role demands a unique blend of deep technical expertise, exceptional client-facing skills, and a proactive, problem-solving mindset. You will work closely with sales, product development, and technical support teams to align our solutions with client business objectives, anticipate their needs, and resolve complex technical issues efficiently. Your ability to translate intricate technical concepts into clear business value will be crucial. This is an opportunity to significantly impact our client relationships and contribute to Orange Botswana’s growth by ensuring our clients not only achieve but exceed their technical and business goals through our services. The ideal candidate will possess a strong background in telecommunications or IT services, a proven track record in technical account management, and a passion for delivering unparalleled customer service. You will champion client needs internally, advocating for enhancements and ensuring their voice is heard throughout the organization. This role offers the chance to lead complex projects, influence product roadmaps, and work with cutting-edge technology in a vibrant and supportive environment. If you are a strategic thinker with a passion for client success and technology, we encourage you to apply.
Key Responsibilities
- Serve as the primary technical point of contact for a portfolio of key enterprise clients, building strong, long-lasting relationships.
- Understand client's business objectives and technical requirements to effectively position and articulate the value of Orange Botswana’s solutions.
- Lead technical presentations, demonstrations, and discussions with clients, translating complex technical concepts into clear business benefits.
- Collaborate with internal sales, engineering, product, and support teams to ensure seamless service delivery and issue resolution.
- Proactively identify and address potential technical challenges, escalating critical issues and managing their resolution to client satisfaction.
- Develop and execute strategic account plans focused on retaining existing business, identifying upsell/cross-sell opportunities, and fostering client growth.
- Monitor service performance and customer satisfaction, providing regular reports and recommendations for improvement.
- Stay abreast of industry trends, competitor activities, and emerging technologies to act as a credible technical advisor to clients.
Required Skills
- Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field.
- Minimum of 5 years of experience in a Technical Account Management, Solutions Architecture, or Senior Pre-Sales role within the telecommunications or IT services industry.
- Proven track record of managing and growing relationships with large enterprise clients.
- Deep technical understanding of networking (IP/MPLS, SD-WAN), cloud services, cybersecurity, and unified communications.
- Excellent communication, presentation, and interpersonal skills with the ability to influence stakeholders at all levels.
- Strong problem-solving abilities and a proactive approach to client satisfaction.
- Ability to work independently and as part of a cross-functional team in a fast-paced environment.
Preferred Qualifications
- Master's degree or relevant industry certifications (e.g., CCNA, CCNP, ITIL, PMP).
- Experience with Orange's product portfolio and service offerings.
- Proficiency in additional local languages.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and public holidays.
- Professional development opportunities and training programs.
- Access to cutting-edge technology and innovative projects.
- Employee wellness programs and a supportive work environment.
- Retirement savings plan contributions.
How to Apply
Interested candidates who meet the above qualifications are invited to apply by clicking on the application link below. Please ensure your resume highlights your relevant experience and technical expertise.