About Company
Sefalana Holdings Company Limited is a leading diversified group in Botswana, deeply rooted in the country’s economic fabric since its establishment in 1974. With a robust presence in wholesale, retail, manufacturing, and property investment, Sefalana operates an extensive network of stores, including hypermarkets and supermarkets, across Botswana. Our mission is to provide high-quality goods and services to our communities, ensuring value and convenience for our customers. We are committed to fostering local talent, supporting economic growth, and maintaining a reputation for excellence and reliability. Joining Sefalana means becoming part of a legacy of growth, innovation, and community engagement.
Job Description
Are you passionate about helping people and eager to deliver exceptional service from the comfort of your home? Sefalana Holdings Company Limited is seeking a dedicated and enthusiastic Remote Customer Service Support Specialist to join our growing team. In this pivotal work-from-home role, you will be the friendly voice and helpful hand for our valued customers, addressing their inquiries, resolving issues, and providing information about our diverse range of products and services. This position offers the flexibility of remote work, allowing you to contribute significantly to our customer satisfaction goals from anywhere within Ghanzi, Ghanzi District. You will be responsible for managing customer interactions across various digital channels, ensuring a seamless and positive experience. We are looking for someone who is not only a problem-solver but also a proactive communicator, capable of building rapport and trust with every interaction. This is an excellent opportunity for individuals who thrive in a dynamic, support-focused environment and are committed to upholding Sefalana’s reputation for outstanding customer care. You’ll play a crucial role in maintaining our high standards of customer satisfaction and brand loyalty.
Key Responsibilities
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Provide accurate information regarding Sefalana’s products, services, store locations, and promotions.
- Resolve customer complaints and issues efficiently, escalating complex problems to the appropriate department when necessary.
- Maintain detailed records of customer interactions and transactions.
- Identify and assess customer needs to achieve satisfaction.
- Follow communication procedures, guidelines, and policies.
- Collaborate with internal teams to improve customer service processes and product knowledge.
- Proactively engage with customers to anticipate needs and offer assistance.
- Stay updated on product changes, new offerings, and company policies.
Required Skills
- Minimum of 1 year of experience in a customer service role.
- Excellent verbal and written communication skills in English.
- Strong active listening and problem-solving abilities.
- Proficiency with customer relationship management (CRM) software and office applications (e.g., Microsoft Office Suite).
- Ability to work independently and manage time effectively in a remote environment.
- Reliable high-speed internet connection and a dedicated, quiet home workspace.
- Empathy and a customer-centric attitude.
- Strong organizational skills and attention to detail.
Preferred Qualifications
- Fluent in Setswana or other local languages.
- Experience with remote customer service tools and platforms.
- Associate’s or Bachelor’s degree in Business, Communications, or a related field.
- Previous experience in the retail or wholesale industry.
Perks & Benefits
- Competitive monthly salary.
- Opportunity to work remotely from home, saving on commuting costs and time.
- Flexible work schedule options to promote work-life balance.
- Professional development and training opportunities to enhance your skills.
- Employee discounts on Sefalana products (where applicable).
- Supportive and collaborative team environment focused on growth and success.
How to Apply
Interested candidates are encouraged to apply by clicking the application link below. Please ensure your comprehensive CV and a cover letter detailing your relevant experience and why you are the ideal candidate for this remote role are attached. We thank all applicants for their interest, however, only those selected for an interview will be contacted.