About Company
Clicks Group is a leading health, beauty, and wellness retailer in Southern Africa. With a strong commitment to quality and customer service, we operate a diverse portfolio of brands including Clicks, Dis-Chem, and UPD. Our digital presence is rapidly expanding, and we are dedicated to providing a seamless and engaging online shopping experience for our customers. As an innovative and forward-thinking organization, Clicks Group embraces digital transformation to stay ahead in a competitive market, leveraging technology to enhance our reach and customer engagement across various platforms. We foster a culture of growth, collaboration, and continuous learning, empowering our employees to make a significant impact on our journey to becoming the preferred destination for health and beauty needs in the region. We believe in nurturing talent and offering extensive opportunities for professional development within our dynamic environment.
Job Description
We are seeking a highly motivated and experienced Digital Marketplace Storefront Manager to join our growing e-commerce team. This is a fully remote position, but the successful candidate should ideally be based in the East London, Eastern Cape region for potential, albeit rare, team collaboration meetings or company events. In this pivotal role, you will be responsible for the overall strategy, management, and optimization of our digital storefronts on various online marketplaces (including our proprietary e-commerce site and potentially third-party platforms). Your primary goal will be to drive sales, enhance customer experience, and ensure brand consistency across all digital touchpoints. You will meticulously manage product listings, implement dynamic pricing strategies, orchestrate promotional campaigns, and oversee inventory, always with an eye on market trends and competitor activities. This role requires a blend of creativity, analytical prowess, and a deep understanding of e-commerce best practices to maximize our online presence and achieve robust business objectives. You will be instrumental in shaping our online identity and driving significant revenue growth through effective marketplace management.
Key Responsibilities
- Develop and execute comprehensive strategies for optimizing product listings, compelling content, and strategic merchandising across all digital marketplace storefronts.
- Manage the entire product catalog lifecycle, ensuring accuracy, completeness, and compelling presentation of all product information, high-quality images, and engaging videos.
- Implement and continuously monitor pricing strategies, promotional offers, and customer discounts to drive sales velocity and maintain a strong competitive advantage.
- Monitor inventory levels rigorously and coordinate proactively with supply chain and logistics teams to ensure optimal product availability and mitigate potential stock-out situations.
- Analyze sales data, identify emerging market trends, and evaluate competitor activities to uncover growth opportunities and inform strategic decision-making.
- Oversee the collection and management of customer reviews and ratings, implementing proactive strategies to improve customer satisfaction and solicit valuable product feedback.
- Collaborate seamlessly with marketing, IT, and product development teams to ensure successful launches of new products, features, and integrated campaigns.
- Manage and optimize advertising campaigns on marketplace platforms to significantly increase product visibility, click-through rates, and conversion rates.
- Generate comprehensive regular performance reports, providing actionable insights and data-driven recommendations for continuous improvement and strategic adjustments.
- Stay meticulously up-to-date with the latest e-commerce trends, platform updates, algorithmic changes, and cutting-edge digital marketing techniques.
Required Skills
- Minimum of 3 years of progressive experience in e-commerce, digital marketing, or dedicated marketplace management.
- Proven track record of successfully managing and optimizing online storefronts to drive measurable sales growth and enhance overall customer experience.
- Strong foundational understanding of e-commerce platforms, search engine optimization (SEO) principles, and effective digital advertising strategies.
- Excellent analytical skills with the ability to interpret complex data, draw meaningful conclusions, and make data-driven strategic decisions.
- Proficiency in Microsoft Excel or similar robust data analysis tools for reporting and insights generation.
- Exceptional communication and interpersonal skills, capable of fostering strong relationships and working effectively in a remote, collaborative team environment.
- Highly self-motivated, meticulously detail-oriented, and able to efficiently manage multiple concurrent projects and priorities.
Preferred Qualifications
- Bachelor's degree in Marketing, Business Administration, E-commerce, or a closely related field.
- Direct experience with major e-commerce platforms (e.g., Shopify, Magento, WooCommerce) or specific marketplace management tools.
- Demonstrated knowledge of the retail health, beauty, or wellness industry landscape.
- Project management certification (e.g., PMP, Agile) or proven experience in managing complex digital projects.
Perks & Benefits
- Competitive salary package complemented by performance-based bonuses.
- Comprehensive health and wellness benefits, including medical aid and various wellness programs.
- Flexible remote work environment that promotes work-life balance.
- Significant opportunities for professional development, continuous learning, and clear career growth trajectories within the Clicks Group.
- Exclusive employee discounts on a wide range of Clicks Group products and services.
- Access to a supportive, inclusive, and highly collaborative team culture.
- Generous paid time off and observance of all public holidays.
How to Apply
Interested candidates are invited to submit their comprehensive resume and a compelling cover letter detailing their relevant experience and why they are an ideal fit for this remote role. Please highlight your specific experience in managing digital storefronts and achieving tangible sales targets. Click on the application link below to apply directly through our careers portal.