About Company
Servus Credit Union is a member-owned financial institution deeply rooted in Alberta, with a proud history spanning over 80 years. We are driven by a commitment to empower our members to achieve their financial fitness and build stronger communities across the province. Our vision is to shape a better financial future for every Albertan, and we believe this is accomplished through exceptional service, innovative solutions, and a genuine understanding of our members’ needs. At Servus, we foster a workplace culture built on respect, integrity, collaboration, and a member-centric approach, encouraging continuous learning and growth for all employees. We are more than just a credit union; we are a cooperative where every voice matters, and every action contributes to the collective success and well-being of our members and communities.
Job Description
Join Servus Credit Union, a leading financial institution rooted in the heart of Alberta, dedicated to empowering our members to achieve their financial goals and build stronger communities. For over 80 years, Servus has been more than just a bank; we are a cooperatively owned organization committed to making a real difference in the lives of Albertans. Our vision is to shape a better financial future for our members, and we believe that starts with exceptional service provided by an exceptional team. We are proud of our vibrant culture that fosters growth, collaboration, and a deep sense of purpose, reflecting our core values of respect, integrity, collaboration, and member-centricity. We are currently expanding our dynamic and dedicated team by seeking a Customer Service Agent to join our fully remote Contact Centre. This is an exciting opportunity to be the voice of Servus Credit Union, providing unparalleled support and building lasting relationships with our members from the comfort and convenience of your home office, while remaining connected to a supportive and engaging team environment. In this pivotal role, you will play a crucial part in ensuring our members receive timely, accurate, and friendly assistance across various inquiries, helping them navigate their financial journey with confidence. Your ability to connect, empathize, and efficiently resolve member concerns will be key to enhancing their experience and reinforcing their trust in Servus Credit Union. We are looking for individuals who are not only passionate about helping others but also thrive in a remote work setting, possessing strong self-discipline and excellent communication skills. You will be instrumental in addressing inquiries related to account management, online banking support, loan and mortgage applications, general product information, and troubleshooting any service issues. This role requires a keen eye for detail, a proactive approach to problem-solving, and a genuine desire to go above and beyond for every member interaction. We understand that working remotely requires a specific mindset and we are committed to providing you with the necessary tools, training, and ongoing support to ensure your success. You’ll be part of a virtual team that regularly connects, shares best practices, and celebrates successes, fostering a strong sense of belonging even when physically apart. If you’re eager to contribute to a company that genuinely cares about its employees and the communities it serves, and you are ready to embark on a rewarding career path where your impact is tangible, we invite you to apply. Come be a part of our story and help us continue to deliver service that truly stands out and makes a meaningful difference in the financial well-being of Albertans. This is more than just a job; it’s an opportunity to build a career with purpose and impact.
Key Responsibilities
- Respond to member inquiries via phone, email, and chat with professionalism and empathy.
- Provide accurate information and solutions regarding Servus Credit Union products and services, including accounts, loans, mortgages, and digital banking.
- Troubleshoot and resolve member issues, escalating complex problems to appropriate internal teams when necessary.
- Process transactions and service requests efficiently and accurately.
- Educate members on how to utilize online banking tools and other self-service options.
- Maintain detailed and accurate records of all member interactions and transactions.
- Identify opportunities to enhance the member experience and suggest relevant products or services.
- Adhere to all company policies, procedures, and regulatory requirements.
- Actively participate in remote team meetings and training sessions to foster a collaborative environment.
Required Skills
- Excellent verbal and written communication skills.
- Strong active listening skills and ability to empathize with members.
- Proficiency in navigating multiple computer systems and software applications simultaneously.
- Exceptional problem-solving and critical thinking abilities.
- Proven ability to work independently and manage time effectively in a remote environment.
- High school diploma or equivalent.
- Reliable high-speed internet connection and a dedicated, quiet home workspace.
Preferred Qualifications
- Minimum of 6 months experience in a customer service or call center role.
- Previous experience in the financial services industry.
- Post-secondary education in business, finance, or a related field.
- Bilingualism (English and French) is considered an asset.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health and dental benefits package.
- Group RRSP and pension plan.
- Opportunities for professional development and career advancement within Servus.
- A supportive and collaborative remote work culture.
- Home office setup assistance and technology support.
- Employee wellness programs and resources.
- Community involvement and volunteer opportunities.
How to Apply
Interested candidates are encouraged to apply by clicking on the application link below. Please ensure your resume highlights your customer service experience and your ability to thrive in a remote work setting. We appreciate all applications; however, only those selected for an interview will be contacted.