About Company
Northern Credit Union is more than just a financial institution; we are a dedicated partner in the growth and prosperity of Northern Ontario communities. With a deep commitment to our members, we provide personalized financial solutions and exceptional service, all while fostering a supportive and inclusive environment for our employees. For over 70 years, we’ve been helping individuals, families, and businesses achieve their financial goals, believing in a future where everyone has the opportunity to thrive. Our values of integrity, community, and service excellence drive everything we do, making us a workplace where you can truly make a difference. Join a team that values your contributions and empowers you to grow, all from the comfort of your home base in Greater Sudbury.
Job Description
Are you passionate about helping people and eager to deliver outstanding service, all while enjoying the flexibility of a remote work environment? Northern Credit Union is seeking a dedicated and enthusiastic Customer Service Specialist to join our virtual team, serving our valued members across Northern Ontario. This isn’t just a job; it’s an opportunity to be the friendly voice and helpful hand that connects our members with the financial solutions they need. In this remote role, based in Greater Sudbury, you will be a vital point of contact, handling a wide array of inquiries ranging from account management, transaction assistance, product information, and technical support for our digital platforms. You’ll leverage your exceptional communication skills to build rapport, understand member needs, and provide accurate, timely, and empathetic solutions, ensuring every interaction leaves a positive impression. You will be instrumental in upholding our commitment to member satisfaction and contributing to the overall success of our credit union, all while maintaining a professional and productive home office setup. This role demands a proactive problem-solver with a keen eye for detail and a genuine desire to go above and beyond for our members. If you thrive in a fast-paced environment, are adept at using technology, and possess an unwavering commitment to service excellence, we encourage you to apply and become a valued part of the Northern Credit Union family, helping us shape a brighter financial future for our communities, one member at a time.
Key Responsibilities
- Serve as the primary point of contact for members, addressing inquiries via phone, email, and chat with professionalism and efficiency.
- Provide comprehensive information and assistance regarding financial products and services, including accounts, loans, mortgages, and investment options.
- Perform various account maintenance tasks, transaction processing, and troubleshoot digital banking issues.
- Identify member needs and proactively suggest suitable financial solutions and services offered by Northern Credit Union.
- Resolve member concerns and complaints effectively and empathetically, escalating complex issues when necessary.
- Maintain accurate and detailed records of all member interactions and transactions in our CRM system.
- Adhere strictly to all credit union policies, procedures, and regulatory compliance standards.
- Participate in ongoing training and development to enhance product knowledge and service delivery skills.
- Collaborate with internal teams to ensure a seamless member experience.
Required Skills
- Minimum of 1-2 years of experience in a customer service role, preferably in a financial institution or call center setting.
- Exceptional verbal and written communication skills with a clear, professional, and friendly demeanor.
- Proven ability to work independently in a remote environment, demonstrating strong self-discipline and time management.
- Proficiency with common office software (Microsoft Office Suite) and comfort learning new digital platforms.
- Demonstrated problem-solving abilities and a strong attention to detail.
- High school diploma or equivalent.
Preferred Qualifications
- Post-secondary education in Business Administration, Finance, or a related field.
- Experience with CRM software and financial services platforms.
- Knowledge of credit union products, services, and regulatory requirements.
- Bilingualism (English/French) is considered an asset.
Perks & Benefits
- Comprehensive Health & Dental Benefits Package
- Generous Paid Time Off and Vacation Policy
- Retirement Savings Plan with Company Matching (RRSP)
- Professional Development and Continuous Learning Opportunities
- Employee Assistance Program (EAP)
- Remote Work Flexibility with support for home office setup
- Performance-based Incentives and Recognition Programs
- A Supportive, Inclusive, and Collaborative Virtual Team Environment
- Opportunities for Community Involvement and Volunteering
How to Apply
If you are ready to make a significant impact and grow your career with a community-focused financial institution, we encourage you to apply! Please click on the application link below to submit your resume and cover letter. We thank all applicants for their interest, however, only those selected for an interview will be contacted.