About Company
Guinness Nigeria Plc, a subsidiary of Diageo Plc, is a leading total beverage alcohol company in Nigeria with a rich heritage of over 70 years. Renowned for its iconic Guinness Foreign Extra Stout, Malta Guinness, and other beloved brands across spirits, beers, and non-alcoholic beverages, we are committed to enriching lives by celebrating life, everyday, everywhere. Our Agbara plant is a state-of-the-art facility driving innovation and excellence in beverage production and distribution across the nation. Join our dynamic team and become part of a company that values growth, diversity, and community impact.
Job Description
Are you a highly motivated and tech-savvy individual looking to kickstart your career in technical support? Guinness Nigeria Plc is seeking an enthusiastic Entry-Level POS (Point of Sale) Support Technician to join our team in Agbara. This is an exciting opportunity for someone passionate about technology, eager to learn, and committed to providing exceptional service. As an Entry-Level POS Support Technician, you will play a crucial role in ensuring the smooth operation of our POS systems across various sales and distribution channels. You will receive comprehensive training to develop your skills in hardware and software troubleshooting, system installation, and user support. This role involves assisting internal and external stakeholders, contributing to seamless transactions, and upholding the high standards of operational efficiency that Guinness Nigeria Plc is known for. If you possess a strong aptitude for problem-solving, excellent communication skills, and a desire to grow within a leading FMCG company, we encourage you to apply. This position is ideal for recent graduates or individuals with foundational IT knowledge ready to embark on a challenging and rewarding career path.
Key Responsibilities
- Provide first-level technical support for POS hardware and software, including terminals, printers, scanners, and payment devices.
- Assist with the installation, configuration, and deployment of new POS systems and peripherals.
- Diagnose and resolve technical issues related to POS functionality, connectivity, and performance through remote or on-site assistance.
- Escalate complex issues to senior technicians or relevant departments when necessary, ensuring timely resolution.
- Conduct routine checks and preventive maintenance on POS equipment to ensure optimal functionality.
- Document all support activities, troubleshooting steps, and resolutions in the ticketing system.
- Provide basic training and guidance to POS users on system operation and best practices.
- Collaborate with sales, finance, and IT teams to identify and implement system improvements.
- Adhere strictly to company policies, security protocols, and operational procedures.
Required Skills
- Basic understanding of computer hardware and software.
- Familiarity with Windows operating systems.
- Strong problem-solving and analytical skills.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team.
- A keen interest in technology and a willingness to learn new systems.
- Customer-centric mindset with good interpersonal skills.
Preferred Qualifications
- OND/HND/B.Sc. in Computer Science, Information Technology, or a related field.
- Relevant certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.
- Previous experience in a customer service or technical support role (even unpaid/internship).
- Familiarity with POS systems or retail technology environments.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health insurance coverage.
- Pension scheme contribution.
- Extensive training and development programs.
- Opportunities for career advancement within a global organization.
- Employee wellness initiatives.
- Subsidized staff canteen and transportation support.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking the application link below. Please ensure your CV is up-to-date and highlights any relevant technical skills or experience. We look forward to reviewing your application and potentially welcoming you to the Guinness Nigeria Plc family.