About Company
At Career.zycto, we believe that great service begins with a great team. For a Cashier Support professional, this means an environment where efficiency is valued, customer interaction is genuinely positive, and your contribution directly impacts daily operations. We champion a supportive culture, providing the tools and training you need to excel and grow within the retail or service sector. Joining us means becoming part of a forward-thinking organization that prides itself on seamless transactions and outstanding client experiences, making it the perfect place to build a rewarding career.
Job Description
We are seeking a dedicated and efficient Cashier Support professional to join our vibrant team in Alto Maé, Maputo. This full-time position is absolutely crucial for maintaining smooth front-end operations, ensuring exceptional customer service, and accurately processing all transactions. As a Cashier Support team member, you will be the welcoming face of our establishment, directly responsible for handling cash and various electronic payments, assisting customers with their inquiries, and meticulously maintaining a tidy and organized checkout area. We’re specifically looking for an individual who thrives in a fast-paced environment, possesses strong communication skills, and demonstrates an unwavering eye for detail. Your role will be pivotal in creating a consistently positive shopping or service experience for our valued customers, thereby contributing significantly to our reputation for excellence and customer satisfaction. This role offers an exciting opportunity to further develop your customer service and retail management skills while working within a highly supportive and dynamic environment. If you are genuinely passionate about providing top-tier service, enjoy interacting with diverse people, and are eager to make a tangible impact, we strongly encourage you to apply. We are deeply committed to fostering a workplace where every team member feels valued, empowered, and fully supported to contribute their best to our collective success and growth.
Key Responsibilities
- Process customer transactions accurately and efficiently using advanced point-of-sale (POS) systems.
- Handle all forms of payments, including cash, credit/debit card payments, and mobile money transactions, ensuring proper reconciliation at the end of each shift.
- Provide exceptional customer service, professionally addressing inquiries, resolving minor issues, and escalating complex problems to management.
- Maintain a clean, organized, and well-stocked checkout area, ensuring all necessary supplies are readily available.
- Assist customers with product location, basic information, and promotional details when needed.
- Perform daily opening and closing procedures for the cash register, including counting inventory for cash floats.
- Adhere strictly to all company policies and procedures regarding cash handling, security protocols, and customer service standards.
- Collaborate effectively with team members and management to ensure a smooth and efficient flow of operations.
- Identify and promptly report any discrepancies, suspicious activities, or operational issues to management.
- Actively participate in ongoing training and development programs to enhance skills and knowledge.
Required Skills
- Proven experience (minimum 1 year) as a cashier or in a customer service-oriented role, preferably within a retail or service environment.
- Excellent numerical proficiency and meticulous cash-handling skills.
- Proficiency in operating modern POS systems and basic computer applications.
- Strong verbal and written communication and interpersonal skills, with fluency in both Portuguese and English.
- Demonstrated ability to work effectively and remain composed in a fast-paced and dynamic environment.
- High level of integrity, reliability, and an exceptional attention to detail.
- A genuinely customer-centric attitude coupled with a friendly, approachable, and professional personality.
Preferred Qualifications
- Secondary school certificate (12th grade) or equivalent educational background.
- Familiarity with basic inventory management principles and stock rotation.
- Prior experience with diverse mobile payment solutions prevalent in Mozambique.
- Ability to quickly adapt to new systems, procedures, and evolving customer needs.
Perks & Benefits
- Competitive monthly salary commensurate with experience and performance.
- Comprehensive health and wellness benefits package.
- Significant opportunity for career growth and continuous professional development.
- A supportive, inclusive, and collaborative work environment.
- Employee discounts on products or services (where applicable).
- Generous paid time off and observance of all public holidays.
How to Apply
Interested candidates are warmly invited to click the application link below to submit their comprehensive resume and a brief, compelling cover letter. Please ensure your application highlights your relevant experience and articulates why you are an ideal fit for this pivotal role within our team. We eagerly look forward to reviewing your application!
