About Company
Pioneering digital solutions demands a strong backbone, and that’s precisely what we build at Career.zycto. We are a dynamic, forward-thinking tech company dedicated to crafting robust IT infrastructures and delivering unparalleled technical support. For a Systems Engineer passionate about immediate impact and seamless operations, Career.zycto offers an environment where your expertise directly shapes client success. Join a collaborative team where innovation isn’t just encouraged—it’s essential for solving complex challenges every day, pushing the boundaries of what’s possible in IT services.
Job Description
This role at Career.zycto offers an immediate opportunity for a highly motivated and skilled Systems Engineer to join our dedicated Technical Support team. As a core member, you will be instrumental in ensuring the stability, performance, and security of critical IT systems for our diverse client base. This isn’t just about troubleshooting; it’s about proactive system management, preventative maintenance, and designing scalable solutions that keep businesses running smoothly and securely. You’ll play a vital role in upholding our commitment to operational excellence and client satisfaction.
You will be the frontline expert, diagnosing and resolving complex technical issues across a wide array of operating systems (Windows Server, Linux), network configurations (routers, firewalls, switches), and software applications (virtualization platforms, databases, cloud services like Azure/AWS). Your responsibilities will span from intricate server management, including patching and updates, to intricate network protocol analysis and the deployment and optimization of cloud-based solutions. Your problem-solving prowess, combined with a meticulous approach, will be crucial in minimizing downtime and ensuring business continuity for our clients.
This position requires a blend of deep technical knowledge, exceptional communication skills, and an unwavering commitment to delivering outstanding customer service. You’ll collaborate closely with other engineers, project managers, and directly with clients to understand their evolving needs, implement robust solutions, and provide clear, concise technical guidance. We’re looking for someone who thrives in a fast-paced environment, can manage multiple priorities effectively under pressure, and is constantly seeking to expand their technical skill set in an ever-evolving technological landscape.
The ideal candidate will have a strong understanding of IT best practices, cybersecurity principles, and hands-on experience with various monitoring and management tools. You’ll contribute actively to our internal knowledge base, meticulously document solutions and procedures, and participate in ongoing professional development and training to stay ahead of emerging technologies. If you’re ready to make an immediate impact, drive system reliability, and grow within a supportive and innovative team that values technical excellence and client partnership, then Career.zycto is the place for you to thrive. Your work will directly empower our clients, ensuring their technological infrastructure is not just functional, but optimized for their strategic objectives and future growth.
Key Responsibilities
- Provide advanced technical support and troubleshooting for complex system issues across multiple platforms.
- Manage, monitor, and maintain server infrastructure, including Windows Server and various Linux distributions.
- Configure, optimize, and troubleshoot network devices such as routers, switches, and firewalls.
- Implement and manage virtualization platforms (e.g., VMware vSphere, Microsoft Hyper-V).
- Administer and support cloud environments, particularly Azure, AWS, or Google Cloud Platform.
- Perform routine system backups, conduct disaster recovery planning, and execute recovery procedures.
- Develop and maintain comprehensive system documentation, knowledge base articles, and operational procedures.
- Collaborate effectively with development, project management, and client teams on system integrations and deployments.
- Ensure strict adherence to security policies, implement best practices, and safeguard client data and infrastructure.
- Participate in an on-call rotation to provide critical incident response and support outside of regular business hours.
Required Skills
- Proficiency in Windows Server administration (Active Directory, Group Policy, DNS, DHCP).
- Extensive experience with Linux operating systems (e.g., Ubuntu, CentOS, Red Hat).
- Strong understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, VPN, VLANs, routing).
- Hands-on experience with virtualization technologies (VMware, Hyper-V).
- Familiarity with public cloud platforms (Azure, AWS, or Google Cloud).
- Scripting skills for automation (PowerShell, Bash, Python).
- Excellent problem-solving, diagnostic, and analytical abilities.
- Strong communication and interpersonal skills, both written and verbal.
- Ability to work independently, manage multiple priorities, and collaborate effectively within a team.
- Demonstrated commitment to delivering outstanding customer service and technical support.
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related technical field.
- Relevant industry certifications (e.g., MCSA, MCSE, CCNA, RHCSA, Azure Administrator Associate, AWS SysOps Administrator).
- Experience with ITIL framework and service management tools (e.g., ServiceNow, Jira Service Desk).
- Knowledge of database administration concepts (SQL Server, MySQL, PostgreSQL).
- Familiarity with containerization technologies (Docker, Kubernetes).
- Experience with monitoring and alerting tools (e.g., Nagios, Zabbix, PRTG, SolarWinds).
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance coverage.
- 401(k) retirement plan with generous company matching.
- Generous paid time off, including vacation, sick leave, and company holidays.
- Professional development budget for courses, certifications, and conferences.
- Opportunity to work with cutting-edge technologies and innovative solutions.
- Collaborative and supportive team environment focused on growth.
- Casual dress code policy.
- Company-sponsored social events and team-building activities.
- Free on-site parking for employees.
How to Apply
Interested candidates are encouraged to submit their resume and a concise cover letter detailing their relevant experience, technical proficiencies, and why they are an ideal fit for this Systems Engineer – Technical Support role at Career.zycto. Please click on the application link below to apply directly.
