About Company
Join a dynamic team where your sales talent genuinely makes an impact. Career.zycto thrives on connecting customers with solutions, fostering an environment where an Inbound Sales Advisor can excel and grow. We’re not just about hitting targets; we’re about building relationships and delivering exceptional service, recognizing that flexibility supports peak performance. Here, your drive for success will be matched with supportive leadership and opportunities for professional development, ensuring a rewarding career path in a collaborative setting. Come discover how your contributions can shape our collective success.
Job Description
This role as an Inbound Sales Advisor at Career.zycto offers a fantastic opportunity to become a crucial part of our customer-focused team based in Wallsend, Newcastle upon Tyne. We are seeking highly motivated, articulate individuals who are passionate about sales and thrive on providing outstanding customer experiences. In this flexible hours position, you will be the first point of contact for prospective customers, engaging with them through various channels – primarily phone and email – to understand their needs and guide them towards the best solutions our company offers. This isn’t just about closing deals; it’s about building trust, demonstrating the value of our products/services, and ensuring every customer interaction is positive and productive.
Career.zycto is committed to empowering its employees, and this role is designed for those who appreciate a supportive work environment coupled with the autonomy to manage their schedule within defined parameters. You will be provided with comprehensive training on our offerings, sales techniques, and CRM systems, ensuring you have all the tools necessary to succeed from day one. Your daily activities will involve handling a high volume of inbound inquiries, actively listening to customer requirements, expertly presenting tailored solutions, and processing sales orders with accuracy. You will also be expected to maintain meticulous records of customer interactions and sales activities, contributing to our overall sales strategy and continuous improvement.
We understand that a healthy work-life balance is key to sustained performance. That’s why we’ve structured this Inbound Sales Advisor role with flexibility in mind, allowing you to optimize your schedule while still meeting team objectives. This position requires someone who is not only a natural communicator and persuasive salesperson but also highly organised and adaptable. If you are looking to make a significant impact in a company that values its people, offers growth potential, and operates within a vibrant, supportive culture, then Career.zycto could be your next great career move. We encourage applicants from diverse backgrounds who possess a genuine desire to help customers and achieve sales excellence. Your success contributes directly to our reputation and growth, making this a truly impactful role.
Key Responsibilities
- Respond promptly and professionally to inbound sales inquiries via phone, email, and chat.
- Actively listen to customers to understand their specific needs and pain points.
- Present product/service solutions clearly and persuasively, highlighting benefits and value.
- Process sales orders accurately and efficiently, ensuring all customer details are correct.
- Maintain accurate and up-to-date customer records and sales activity in the CRM system.
- Achieve and exceed individual and team sales targets and key performance indicators (KPIs).
- Collaborate with internal teams to ensure seamless customer experience and service delivery.
- Stay informed about product updates, market trends, and competitor activities.
- Provide exceptional customer service, addressing any queries or concerns with professionalism.
- Participate in ongoing training and development programs to enhance sales skills and product knowledge.
Required Skills
- Proven experience in an inbound sales, customer service, or telemarketing role (minimum 1 year).
- Excellent verbal and written communication skills with a confident and engaging telephone manner.
- Strong active listening skills and the ability to quickly understand customer needs.
- Demonstrated ability to persuade and influence customers, leading to successful sales conversions.
- Proficiency in using CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
- Ability to work independently and as part of a team in a fast-paced environment.
- Highly organised with excellent time management and multi-tasking abilities.
- Target-driven with a strong desire to achieve and exceed sales goals.
Preferred Qualifications
- Previous experience working with flexible scheduling models.
- Knowledge of the recruitment or BPO industry.
- Familiarity with sales techniques such as SPIN selling or Challenger Sale.
- A relevant qualification in sales, business, or marketing.
- Experience with a high volume of customer interactions.
Perks & Benefits
- Competitive basic salary with uncapped commission structure.
- Flexible working hours to support work-life balance.
- Comprehensive initial and ongoing training and development programs.
- Opportunities for career progression within a growing company.
- Generous holiday allowance.
- Modern and supportive office environment in Wallsend.
- Employee assistance program and wellness initiatives.
- Regular team social events and recognition schemes.
How to Apply
Ready to take on this exciting challenge? We encourage you to apply directly by clicking the link below. Please ensure your CV highlights your relevant sales experience and your availability for flexible hours. We look forward to reviewing your application and potentially welcoming you to the Career.zycto team.
