About Company
CBZ Bank is one of Zimbabwe’s largest and most reputable financial institutions, offering a comprehensive suite of banking and financial services to individuals, SMEs, and corporate clients. With a proud history of innovation and a commitment to customer excellence, CBZ Bank plays a pivotal role in the economic development of Zimbabwe. Our extensive branch network, including a prominent presence in Zvishavane, ensures we are deeply connected to the communities we serve. We are driven by a vision to be the leading financial services provider in Zimbabwe, fostering a culture of integrity, professionalism, and client-centric solutions. We embrace technology and forward-thinking strategies to deliver convenience and value, constantly seeking talented individuals to join our dynamic team and contribute to our ongoing success. Join us and be part of an institution that is shaping the future of finance in Zimbabwe.
Job Description
Are you a highly motivated, articulate, and results-driven individual looking for a remote opportunity with flexible hours? CBZ Bank is seeking a dedicated Remote Appointment Setting Specialist to join our expanding team. In this pivotal role, you will be responsible for proactively engaging with potential clients, identifying their financial needs, and scheduling qualified appointments for our sales and relationship management teams. This is a fantastic opportunity to contribute significantly to our growth from the comfort of your home, allowing you to manage your work-life balance effectively while making a tangible impact.
As a Remote Appointment Setting Specialist, you will be the first point of contact for many prospective clients, making your communication skills and ability to build rapport crucial. You will utilize various communication channels, primarily phone and email, to reach out to businesses and individuals, introducing them to the comprehensive range of financial products and services offered by CBZ Bank. We are looking for someone who thrives on initiating conversations, possesses excellent persuasive abilities, and is adept at uncovering client needs through active listening. If you are self-disciplined, goal-oriented, and passionate about connecting people with solutions that can empower their financial futures, we encourage you to apply. This role offers the flexibility to manage your schedule, allowing you to tailor your work around other commitments while delivering consistent results for a leading financial institution.
Key Responsibilities
- Conduct outbound calls and email outreach to prospective clients to generate new business opportunities.
- Qualify leads by understanding their financial needs, challenges, and interest in CBZ Bank's products and services.
- Successfully schedule appointments and meetings for the sales and relationship management teams.
- Maintain accurate and detailed records of all interactions and lead statuses within the CRM system.
- Develop and maintain a deep understanding of CBZ Bank's offerings, including banking products, investment solutions, and digital services.
- Collaborate closely with the sales team to ensure smooth handover of qualified leads and appointments.
- Achieve and exceed daily, weekly, and monthly appointment setting targets.
- Provide feedback on lead quality and market insights to improve overall sales strategies.
- Adhere to all company guidelines and compliance regulations regarding client interactions and data privacy.
Required Skills
- Exceptional verbal and written communication skills in English.
- Proven ability to build rapport quickly over the phone.
- Strong persuasion and negotiation abilities.
- Active listening skills with the capacity to identify client needs.
- High level of self-motivation and discipline to work independently in a remote setting.
- Proficiency in using CRM software (e.g., Salesforce, HubSpot) or similar contact management tools.
- Excellent time management and organizational skills.
- Reliable internet connection and a conducive home office environment.
- Ability to adapt to flexible work schedules.
Preferred Qualifications
- Previous experience (1+ years) in telemarketing, sales, or appointment setting.
- Familiarity with financial services products and the banking industry.
- Experience working with diverse customer segments.
- Proficiency in additional local languages relevant to Zimbabwe.
- High school diploma or equivalent; a diploma or degree in Business, Marketing, or a related field is a plus.
Perks & Benefits
- Competitive base salary with attractive commission structure based on performance.
- Fully remote work opportunity, offering unparalleled flexibility.
- Flexible scheduling options to support work-life balance.
- Opportunity to work for a leading and reputable financial institution.
- Professional development and training opportunities.
- Supportive team environment with regular check-ins and coaching.
- Contribution to the growth and success of a dynamic sales team.
How to Apply
To apply for this exciting remote opportunity, please click on the application link below. We encourage you to submit a detailed resume outlining your relevant experience and a cover letter explaining why you are the ideal candidate for this role at CBZ Bank. Only shortlisted candidates will be contacted for an interview.