About Company
Embark on your IT journey with Career.zycto, a forward-thinking organization where innovation meets integrity. We specialize in robust technical solutions and outstanding client support, fostering a culture of continuous learning and growth. For an aspiring Computer Support Technician, we offer a unique opportunity to gain hands-on experience in a supportive, collaborative setting. You’ll work alongside experienced professionals, tackling real-world challenges and developing essential skills crucial for a thriving career in technology. Discover your potential with us.
Job Description
Are you passionate about technology and eager to kickstart your career in IT support? Career.zycto is seeking a motivated and enthusiastic Computer Support Technician for an entry-level position to join our dynamic team in Curling, Corner Brook. This is an incredible opportunity for someone with foundational IT knowledge and a strong desire to learn and grow within a professional environment. As a Computer Support Technician, you will be the first point of contact for our users, providing essential technical assistance and ensuring the smooth operation of our systems.
In this role, you will gain invaluable experience across a wide range of IT functions, from troubleshooting common hardware and software issues to assisting with network connectivity and system setup. We’re looking for an individual who is a natural problem-solver, possesses excellent communication skills, and has a customer-focused mindset. You’ll be instrumental in maintaining user productivity, resolving technical queries efficiently, and contributing to a positive user experience. This position offers comprehensive on-the-job training, mentorship from experienced IT professionals, and a clear path for career progression within our organization. If you’re ready to apply your basic IT knowledge, embrace new challenges, and develop into a skilled IT professional, Career.zycto is the place for you. We value proactive individuals who are keen to learn and contribute to a collaborative and innovative workplace.
Key Responsibilities
- Provide first-level technical support to end-users via phone, email, or in-person for hardware, software, and network-related issues.
- Perform basic troubleshooting, diagnosis, and resolution of common computer problems, including operating system errors, application malfunctions, and peripheral device issues.
- Install, configure, and maintain desktop computers, laptops, printers, and other IT equipment.
- Assist with user account management, including password resets and access permissions.
- Document all support requests, resolutions, and relevant details in the IT service management system.
- Escalate complex or unresolved issues to senior IT technicians or appropriate specialists.
- Conduct basic network checks and assist with connectivity troubleshooting.
- Educate users on best practices for software usage, system security, and data management.
- Maintain an accurate inventory of IT assets and software licenses.
- Participate in IT projects as directed, contributing to system upgrades and deployments.
Required Skills
- Basic knowledge of computer hardware and software principles.
- Familiarity with Windows operating systems (Windows 10/11) and Microsoft Office Suite.
- Strong problem-solving and analytical abilities.
- Excellent verbal and written communication skills.
- Customer service-oriented approach and a friendly demeanor.
- Ability to work independently and as part of a team.
- High school diploma or equivalent.
Preferred Qualifications
- Associate's degree or certificate in Information Technology, Computer Science, or a related field.
- CompTIA A+ or equivalent IT certification.
- Previous experience in a customer service or helpdesk environment (even non-IT related).
- Basic understanding of network concepts (TCP/IP, Wi-Fi).
- Familiarity with ticketing systems or IT service management tools.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional development and IT certification.
- Mentorship programs and career growth pathways.
- Supportive and collaborative team environment.
- Modern office space with state-of-the-art equipment.
- Employee assistance program.
How to Apply
Ready to launch your IT career? We encourage all qualified candidates to apply by clicking on the application link below. Please ensure your resume highlights any relevant skills or experiences, even if informal. We look forward to reviewing your application!
