About Company
Eager to kickstart your tech career in a vibrant, supportive environment? Career.zycto is rapidly growing, and we’re passionate about nurturing the next generation of IT talent. We’re not just a company; we’re a launchpad for innovation, dedicated to providing cutting-edge IT solutions and exceptional customer service. As an ICT Support Trainee, you’ll find a welcoming team eager to mentor you, exposing you to diverse technologies and real-world challenges from day one. Join us and discover a place where your potential is recognized, and your professional growth is our priority. We believe in building careers, not just filling positions.
Job Description
Are you a highly motivated and enthusiastic individual with a passion for technology and a desire to kick-start your career in Information and Communication Technology? Career.zycto is searching for a bright, entry-level ICT Support Trainee to join our dynamic team in Oba-Ile, Akure. This is an unparalleled opportunity to learn the ropes of IT support, gain hands-on experience, and grow within a forward-thinking organization. We understand that everyone starts somewhere, which is why we’ve designed this trainee position to provide comprehensive mentorship and practical training. You will be instrumental in ensuring the smooth operation of our IT infrastructure, providing crucial first-line support to our internal users, and contributing to the overall efficiency of our technological environment. This role is perfect for someone who is eager to absorb knowledge, problem-solve proactively, and develop a robust skill set in a real-world business setting. You will be exposed to various aspects of IT, from hardware and software troubleshooting to network basics and system maintenance. If you’re ready to transform your theoretical knowledge into practical expertise and become a valued member of a supportive tech community, then this is the perfect stepping stone for your professional journey. We are committed to investing in your development and providing a clear path for advancement as you master new skills and take on greater responsibilities.
Key Responsibilities
- Provide first-level technical support to end-users via phone, email, or in-person for hardware and software issues.
- Assist in troubleshooting and resolving common IT problems, including network connectivity, printer issues, and application errors.
- Set up, configure, and deploy new workstations, laptops, and peripheral devices.
- Install and update software applications, ensuring proper licensing and functionality.
- Document all support activities, resolutions, and user interactions accurately in our ticketing system.
- Assist with routine IT maintenance tasks, such as system checks, backups, and security updates.
- Learn and adhere to company IT policies, procedures, and best practices.
- Escalate complex technical issues to senior IT staff when necessary, providing detailed information and context.
- Participate in ongoing training and professional development to enhance technical knowledge and skills.
Required Skills
- Basic computer proficiency (Windows OS and Microsoft Office Suite)
- Strong analytical and problem-solving aptitude
- Excellent verbal and written communication skills
- Eagerness and willingness to learn new technologies and concepts rapidly
- Exceptional attention to detail and organizational skills
- Ability to work effectively both independently and as part of a team
- Customer service-oriented mindset
Preferred Qualifications
- National Diploma (ND) or Higher National Diploma (HND) in Computer Science, Information Technology, or a related field (or currently pursuing)
- CompTIA A+ or IT Fundamentals certification (or demonstrable equivalent knowledge)
- Prior exposure to IT support or help desk environments (e.g., internships, personal projects, volunteer work)
- Basic understanding of network concepts (TCP/IP, DNS, DHCP)
- Familiarity with remote support tools
Perks & Benefits
- Structured training and mentorship program with experienced IT professionals
- Clear pathway for career advancement within the IT department
- Competitive entry-level salary with regular performance reviews
- Opportunity to work with cutting-edge technologies
- Collaborative and supportive work environment
- Health and wellness benefits
- Professional development workshops and access to learning resources
How to Apply
Interested and qualified candidates are encouraged to apply by clicking the link below. Please ensure your resume highlights any relevant skills or experiences, even if informal.
