About Company
NMB Bank Zimbabwe is a leading financial institution dedicated to providing innovative banking solutions and exceptional customer service across Zimbabwe. With a robust network of branches and a growing digital presence, we are committed to empowering individuals and businesses through accessible financial services. Our success is built on a foundation of cutting-edge technology, a customer-centric approach, and a highly skilled team. We foster an environment that values professional growth, continuous learning, and a collaborative spirit, ensuring that our employees are at the forefront of the banking industry.
Job Description
We are seeking a proactive, skilled, and customer-focused IT Support Technician to join our dynamic team in Gokwe, Midlands Province. This role offers a flexible schedule, acknowledging the importance of work-life balance while ensuring critical IT services are maintained. As an IT Support Technician, you will be the first point of contact for all IT-related issues, providing essential technical assistance and support to our branch staff. Your expertise will be crucial in ensuring the smooth operation of our banking systems, hardware, and software, directly impacting our ability to serve our customers effectively. You will be responsible for diagnosing and resolving a wide range of technical problems, from network connectivity issues to software malfunctions and hardware failures. This position requires a blend of technical proficiency, excellent problem-solving abilities, and a commitment to delivering outstanding support in a fast-paced banking environment. If you are passionate about technology, thrive on helping others, and are looking for an opportunity to grow your career within a reputable financial institution that values flexibility, we encourage you to apply.
Key Responsibilities
- Provide first and second-level technical support for hardware, software, and network issues, both remotely and on-site.
- Install, configure, and maintain computer systems, printers, scanners, and other IT peripherals.
- Troubleshoot and resolve operating system (Windows, Linux) and application software problems (e.g., Microsoft Office suite, core banking applications).
- Administer user accounts, permissions, and security settings within Active Directory and other relevant systems.
- Perform routine network diagnostics, ensuring connectivity and security protocols are adhered to.
- Assist with IT asset management, including inventory tracking, procurement, and decommissioning of equipment.
- Document all support activities, resolutions, and system configurations accurately in the IT service management system.
- Conduct user training on new software, hardware, or IT policies to enhance system utilization and security awareness.
- Collaborate with senior IT staff and third-party vendors to resolve complex technical issues.
- Ensure compliance with NMB Bank's IT security policies and data protection regulations.
- Participate in on-call rotation or scheduled after-hours support as required by the flexible work arrangement.
Required Skills
- Proven experience in IT support or a similar technical role (minimum 2 years).
- Strong knowledge of Windows operating systems (Windows 10/11) and Microsoft Office suite.
- Proficiency in hardware troubleshooting and repair (desktops, laptops, printers, networking equipment).
- Basic understanding of network concepts (TCP/IP, DNS, DHCP, VPN) and network troubleshooting.
- Experience with Active Directory user and computer management.
- Excellent problem-solving and analytical skills.
- Strong verbal and written communication skills in English.
- Ability to work independently and as part of a team.
- Customer service-oriented mindset with a calm and patient approach.
Preferred Qualifications
- Diploma or Degree in Information Technology, Computer Science, or a related field.
- Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified IT Professional).
- Experience with core banking applications or financial services industry IT.
- Familiarity with IT service management (ITSM) tools.
- Basic knowledge of virtualisation technologies (e.g., VMware, Hyper-V).
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health insurance and wellness programs.
- Generous paid time off and leave policies.
- Opportunities for professional development and training.
- Employee banking benefits.
- A supportive and collaborative work environment.
- Flexible work schedule options to promote work-life balance.
How to Apply
Interested candidates are encouraged to visit the NMB Bank careers page to submit their application. Please ensure your CV and cover letter highlight your relevant experience and how your skills align with the requirements of this role. Click on the link below to apply for the job.