About Company
Join our vibrant team at Career.zycto, a forward-thinking organization dedicated to empowering professionals through innovative career development solutions. We understand that behind every successful career journey is a strong support system, and that’s precisely where our Customer Relationship Assistants shine. Our culture thrives on collaboration, continuous learning, and a genuine passion for making a positive impact on individual growth and organizational success. If you’re eager to cultivate meaningful connections and contribute to a company that deeply values its customer partnerships, Career.zycto offers an unparalleled environment for your talents to flourish and evolve.
Job Description
Are you a proactive, empathetic individual with a passion for building lasting relationships? Career.zycto is seeking a dedicated Customer Relationship Assistant to join our fully remote team based out of Coquitlam, British Columbia. In this pivotal role, you will be the first point of contact for our valued clients, ensuring their experience is seamless, supportive, and exceeds expectations. You will play a crucial part in maintaining high levels of customer satisfaction, supporting our sales and success teams, and contributing to the overall growth and positive reputation of our brand. This remote position offers the flexibility to work from the comfort of your home while being an integral part of a collaborative and dynamic team focused on innovation in career development.
Key Responsibilities
- Serve as the primary remote point of contact for inbound customer inquiries via email, chat, and phone, providing timely and professional assistance.
- Onboard new clients, guide them through our platform, and ensure a smooth transition into our services.
- Proactively engage with existing clients to check-in, gather feedback, and identify opportunities for additional support or services.
- Resolve customer issues, complaints, and questions with patience and a problem-solving mindset, escalating complex cases to relevant departments when necessary.
- Maintain accurate and detailed records of all customer interactions and transactions within our CRM system.
- Collaborate cross-functionally with sales, marketing, and product teams to enhance the overall customer experience.
- Contribute to the development and improvement of customer support resources, FAQs, and self-help guides.
Required Skills
- Excellent verbal and written communication skills in English.
- Proven ability to build rapport and trust with customers in a remote setting.
- Strong organizational skills and attention to detail, especially when managing multiple inquiries.
- Proficiency in using CRM software (e.g., Salesforce, HubSpot) and general office productivity tools.
- Ability to work independently and manage time effectively in a remote work environment.
- Problem-solving aptitude with a calm and professional demeanor under pressure.
- A dedicated home office setup with a reliable internet connection.
Preferred Qualifications
- Previous experience in a customer service or customer success role, preferably in a remote capacity.
- Familiarity with the career development or HR technology industry.
- Post-secondary education in Business Administration, Communications, or a related field.
Perks & Benefits
- Comprehensive health, dental, and vision benefits.
- Generous paid time off and flexible work arrangements.
- Opportunities for professional development and career advancement.
- A supportive and inclusive remote work culture.
- Company-provided laptop and essential remote work tools.
- Virtual team-building events and social activities.
How to Apply
If you are ready to make a significant impact and grow with a forward-thinking company, we encourage you to apply! Please click on the application link below to submit your resume and a cover letter outlining your experience and why you are the ideal candidate for this remote Customer Relationship Assistant role.
