About Company
Are you passionate about making a first impression shine? Career.zycto partners with a network of premier salons and beauty establishments across Awka, dedicated to connecting exceptional talent with vibrant opportunities. We pride ourselves on fostering environments where professionalism meets pampering, ensuring every team member feels valued and empowered. Joining us means stepping into a role where your organizational skills and warm personality directly contribute to creating memorable client experiences. Discover a pathway to growth and impact within the dynamic beauty industry through Career.zycto, where your career journey is our priority.
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Job Description
Career.zycto is thrilled to partner with a premier, high-end salon nestled in the heart of Ifite, Awka, to find an exceptional Salon Front Desk Aide. This isn’t just a job; it’s an opportunity to be the welcoming voice and organized hand that defines our clients’ luxury experience from their very first interaction. As the central hub of salon operations, you will masterfully manage a dynamic appointment calendar for a diverse range of services, including cutting-edge hair treatments, rejuvenating spa services, and intricate nail artistry. Your role will involve not only precise scheduling and payment processing but also engaging with clients to answer their queries, recommend services or products, and ensure their comfort throughout their visit. We seek a proactive individual who possesses an innate ability to multitask with grace, maintains a meticulous and inviting reception area, and embodies the salon’s commitment to excellence and client satisfaction. If you are known for your infectious positive attitude, sharp problem-solving skills, and desire to contribute to a vibrant team, this role offers unparalleled flexibility in scheduling, making it an ideal fit for those balancing personal commitments with professional aspirations in the thriving beauty sector. Be the face of sophistication and efficiency, transforming every client interaction into an opportunity for delight and ensuring the salon’s reputation for outstanding service continues to shine.
Key Responsibilities
- Warmly greet and welcome all clients upon arrival, managing check-ins and check-outs efficiently.
- Skillfully manage a multi-service appointment schedule, including booking, rescheduling, and confirming appointments via phone, email, and in-person.
- Answer phone calls with professionalism and provide comprehensive information regarding salon services, pricing, and promotions.
- Process client payments accurately using POS systems, handle cash transactions, and maintain daily sales records.
- Maintain the cleanliness and organization of the reception area, ensuring a pleasant and inviting atmosphere for clients.
- Address client inquiries, concerns, and feedback with empathy and provide effective solutions or escalate issues when necessary.
- Assist with inventory management of retail products and salon supplies, ensuring stock levels are adequate.
- Promote and educate clients on retail products and ongoing salon promotions to enhance their experience.
- Collaborate effectively with stylists, aestheticians, and other salon staff to ensure seamless service delivery.
- Perform light administrative duties, including filing, data entry, and preparing reports as required.
Required Skills
- Proven experience in a customer service or front desk role, preferably within a salon, spa, or hospitality setting.
- Exceptional verbal and written communication skills in English.
- Strong organizational and multitasking abilities with a keen attention to detail.
- Proficiency in using appointment scheduling software and POS systems (e.g., Salon Iris, Booker, Square).
- Ability to maintain a professional demeanor and positive attitude in a fast-paced environment.
- Reliable and punctual with a strong work ethic.
- Basic computer literacy (Microsoft Office Suite).
Preferred Qualifications
- Previous experience working in a beauty salon or spa environment.
- Knowledge of various salon services (e.g., hair, nails, skincare).
- Familiarity with local health and safety regulations pertinent to salons.
- A relevant certification in customer service or hospitality.
Perks & Benefits
- Flexible working hours to support work-life balance.
- Opportunities for professional development and training within the beauty industry.
- Employee discounts on salon services and retail products.
- A supportive and friendly team environment.
- Contribution to a dynamic and growing local business.
- Access to modern salon technologies and tools.
How to Apply
Interested candidates are encouraged to submit their resume and a brief cover letter outlining their relevant experience and availability. Please click on the application link below to apply for this job.
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