About Company
At Career.zycto, we believe in nurturing talent and fostering an environment where curiosity thrives. We are a dynamic and forward-thinking organization dedicated to innovation and excellence in technology solutions. For an aspiring technical support trainee, our collaborative culture offers an unparalleled opportunity to kickstart your career. You’ll gain hands-on experience, learn from seasoned professionals, and contribute to impactful projects from day one. Join us to develop essential skills and grow within a supportive team that champions your professional journey.
Job Description
Are you passionate about technology and eager to kickstart your career in a dynamic IT environment? Career.zycto is seeking a highly motivated and enthusiastic Technical Support Trainee to join our growing team in Ngozika Estate, Awka. This entry-level position is perfect for individuals with a foundational understanding of IT principles who are keen to learn and develop practical skills in a supportive, fast-paced setting. We believe in nurturing talent from the ground up, providing a clear pathway for professional development and growth within our organization.
As a Technical Support Trainee, you will be the first point of contact for our users, providing essential assistance and troubleshooting guidance. You will work closely with experienced IT professionals, gaining invaluable insights into real-world technical challenges and solutions. This role offers a unique opportunity to build a robust skill set in areas such as hardware and software diagnostics, network connectivity, system administration, and customer service excellence. We are committed to your growth and will provide comprehensive on-the-job training, mentorship, and access to industry-standard tools and resources to help you succeed and ultimately thrive in your IT career.
Your daily tasks will involve addressing user queries through various channels, diagnosing basic technical issues, guiding users through step-by-step solutions, and escalating more complex problems to senior team members with clear and concise documentation. You’ll learn the importance of efficient ticket management, how to effectively document solutions for future reference, and how to contribute to a growing knowledge base that empowers our users to resolve common issues independently. This isn’t just a job; it’s a launchpad for a rewarding career in information technology, where you can make a tangible impact by ensuring smooth operations and high user satisfaction.
We’re looking for someone who is not afraid to ask questions, has a proactive approach to learning, and demonstrates excellent communication skills. If you possess a keen eye for detail, strong analytical and problem-solving abilities, and a genuine desire to help others navigate technological challenges, we encourage you to apply. Join Career.zycto and become an integral part of a team dedicated to delivering exceptional technical support, fostering technological excellence, and continuously innovating within the IT landscape. This role is an incredible opportunity for a curious and dedicated individual to learn the ropes of IT support and grow into a skilled professional.
Key Responsibilities
- Provide first-level technical support and assistance to users via phone, email, or chat.
- Diagnose and resolve basic hardware, software, and network connectivity issues.
- Escalate complex technical problems to senior support staff with detailed documentation.
- Accurately document all support interactions, resolutions, and troubleshooting steps in the ticketing system.
- Assist in maintaining IT equipment inventory and performing routine system checks.
- Contribute to the creation and maintenance of internal knowledge base articles and FAQs.
- Guide users through basic troubleshooting procedures and system operations.
- Learn and adapt to new technologies, software applications, and support tools.
- Ensure high levels of customer satisfaction through professional and courteous service.
Required Skills
- Basic understanding of computer hardware, software, and operating systems (e.g., Windows, macOS).
- Familiarity with common office productivity applications (e.g., Microsoft Office Suite).
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities with keen attention to detail.
- Ability to learn quickly and adapt to new technologies and processes.
- Customer-centric approach and a genuine desire to help others.
- Good organizational skills and ability to manage multiple tasks.
Preferred Qualifications
- Ordinary National Diploma (OND) or Higher National Diploma (HND) in Computer Science, Information Technology, or a related field (or currently pursuing).
- Any relevant IT certifications (e.g., CompTIA A+ Fundamentals).
- Prior experience in a customer service or helpdesk role (even non-IT related).
- Familiarity with IT ticketing systems or service desk software.
Perks & Benefits
- Comprehensive on-the-job training and a structured mentorship program.
- Clear opportunities for career growth and professional development within IT.
- Supportive and collaborative work environment focused on teamwork.
- Exposure to diverse IT technologies and real-world technical challenges.
- Paid time off and public holidays.
- Access to learning resources and industry best practices.
How to Apply
Interested candidates are encouraged to apply directly by clicking the application link below. Please ensure your resume highlights your enthusiasm for technology and any relevant foundational skills. We look forward to reviewing your application and potentially welcoming you to the Career.zycto team!
