About Company
Are you eager to launch a career where your vibrant energy and exceptional service create memorable experiences? Career.zycto is actively shaping the future of event and hospitality staffing across Lagos. We connect dedicated professionals like you with premium opportunities, fostering environments where enthusiasm and professionalism thrive. Joining our team means becoming part of a dynamic network that values individual contributions and prioritizes excellence in every interaction. We believe that the heart of any successful event lies in its people, and we are committed to supporting our ushers with robust training and a collaborative atmosphere, ensuring every day is an opportunity for growth and impact. Come define exceptional service with us!
Job Description
Career.zycto is actively seeking enthusiastic, dedicated, and customer-focused individuals to join our vibrant team as an Event Usher within the dynamic hospitality service sector in Isolo, Lagos. This pivotal role is essential for ensuring the smooth execution of a diverse range of events, which could span from sophisticated corporate gatherings, impactful conferences, and high-profile product launches to lively social celebrations, cultural festivals, and engaging public exhibitions. As an Event Usher, you are much more than just a guide; you will be the welcoming face of our events, tasked with creating a positive and lasting first impression for every guest. Your core responsibility is to provide unparalleled customer service, guiding attendees with professionalism, courtesy, and efficiency throughout their entire event experience.
Your primary goal will be to uphold the exceptionally high standards of hospitality that Career.zycto and our esteemed clients are renowned for. This position offers a truly fantastic opportunity for individuals who thrive in fast-paced, dynamic environments, possess innate excellent interpersonal skills, and are genuinely passionate about delivering memorable experiences. You will be an integral part of the event operations, working in close collaboration with event coordinators, security personnel, and senior management to ensure all operational aspects run seamlessly. Your direct contribution will be vital to the overall success and positive perception of each event. We are specifically looking for proactive, highly adaptable, and reliable team players who can consistently maintain a calm, friendly, and approachable demeanor, even during the busiest and most demanding peak periods. If you are eager to kickstart or further advance your career in event management and hospitality, and are keen to contribute your energy to diverse and exciting projects that create lasting memories, we strongly encourage you to apply. This role is far more than just a job; it’s a unique chance to be at the very heart of unforgettable moments and shape guest experiences.
Key Responsibilities
- Warmly greet and welcome guests upon their arrival, establishing a friendly and approachable first point of contact.
- Efficiently direct attendees to their designated seats, specific sections, or various functional areas within the event venue.
- Proactively assist guests with any inquiries they may have, providing accurate and comprehensive information about the event schedule, available facilities, and provided services.
- Expertly manage crowd flow and maintain an orderly environment, ensuring a safe, comfortable, and pleasant experience for all attendees.
- Distribute programs, informational brochures, promotional materials, or any other relevant items to guests as required by event specifications.
- Provide thoughtful assistance to guests with special needs, including those with disabilities, ensuring maximum accessibility and comfort.
- Collaborate effectively and seamlessly with event management, security teams, and other staff members to identify and resolve any issues or concerns promptly and efficiently.
- Actively monitor event areas for cleanliness, potential safety hazards, and promptly report any concerns or observations to supervisors for immediate action.
- Handle minor guest complaints or concerns with utmost professionalism and discretion, knowing when to escalate more complex issues to senior management when necessary.
- Possess thorough knowledge of all emergency procedures and be prepared to assist in guiding guests calmly and safely during evacuations or other unforeseen incidents.
- Maintain a consistently professional appearance and strictly adhere to all uniform guidelines and personal grooming standards at all times.
- Contribute actively to pre-event setup activities and post-event breakdown tasks as directed by the event lead or supervisor.
Required Skills
- Excellent verbal communication and strong interpersonal skills, with the ability to engage diverse audiences.
- Exceptional customer service orientation coupled with a consistently positive, helpful, and energetic attitude.
- Physical ability to stand and walk comfortably for extended periods, and perform light lifting or carrying tasks if required.
- Outstanding punctuality, reliability, and a strong, dedicated work ethic.
- Proven ability to remain calm, composed, and effective under pressure in challenging or fast-paced event environments.
- Strong problem-solving skills and the ability to think critically and quickly on your feet to address unexpected situations.
- Demonstrated team player mentality with a genuine willingness to collaborate effectively with colleagues and external partners.
- Keen attention to detail and a proactive, anticipatory approach to meeting guest needs.
Preferred Qualifications
- Previous experience (e.g., 6+ months) as an usher, host/hostess, front-of-house staff, or in a similar customer-facing role within the hospitality or events industry.
- Familiarity with various event types (e.g., corporate functions, entertainment shows, cultural exhibitions, private parties).
- Ability to speak multiple local languages (e.g., Yoruba, Igbo, Hausa) is a distinct advantage.
- Basic knowledge of first aid procedures and emergency response protocols.
Perks & Benefits
- Competitive monthly salary package commensurate with your experience and demonstrated skills.
- Significant opportunities for professional growth and clear career advancement pathways within the thriving hospitality and events sector.
- Exclusive access to work at diverse, exciting, and high-profile event experiences across Isolo and the wider Lagos metropolitan area.
- Comprehensive and continuous training and development programs designed to enhance your skills and career prospects.
- A highly supportive, inclusive, and collaborative team environment where your contributions are valued.
- Potential for flexible scheduling options, particularly for specific event engagements.
- Employee recognition programs and incentives for outstanding performance and dedication.
How to Apply
Interested candidates are strongly encouraged to apply for this exciting opportunity by clicking on the application link below. Please ensure your resume is thoroughly updated and clearly highlights any relevant experience you possess in customer service, hospitality, or event management. We eagerly look forward to reviewing your application and potentially welcoming you to the dynamic Career.zycto team!
