About Company
Super U Flacq is a prominent hypermarket located in the heart of Flacq, Mauritius, and a key entity within the renowned Jumbo Group. As a leading retailer, we are dedicated to providing our community with a vast selection of high-quality products, from groceries to electronics, at competitive prices. We pride ourselves on creating a comfortable, convenient, and enjoyable shopping experience for our diverse clientele. Our commitment extends beyond sales; we are deeply invested in the growth and well-being of our employees and the local community. We foster a dynamic, inclusive, and supportive work environment where innovation and customer service excellence are paramount. Join Super U Flacq and become part of a team that is not just selling products, but building relationships and contributing to the vibrancy of Flacq.
Job Description
Are you an organised, friendly, and proactive individual with a passion for delivering exceptional service? Super U Flacq, a leading hypermarket in Mauritius, is seeking a dedicated Front Desk Executive to join our vibrant team. This pivotal role is the face of our establishment, ensuring a warm welcome for all visitors and providing crucial support as the first point of contact for enquiries and assistance. You will play a key role in maintaining an organised and efficient front office, contributing significantly to our reputation for excellent customer experience. We are looking for someone who thrives in a fast-paced environment, possesses strong communication skills, and is adept at multitasking with a smile. If you are eager to contribute to a dynamic retail environment and grow your career with a company committed to its community, we encourage you to apply.
As a Front Desk Executive at Super U Flacq, you will be the primary point of contact for all incoming visitors, ranging from customers seeking assistance, suppliers, or general public. Your responsibilities will extend beyond greeting, encompassing visitor registration, directing calls to appropriate departments, managing incoming and outgoing correspondence, and providing accurate information. You will also be the first line of support for various helpdesk queries, resolving issues efficiently or escalating them when necessary, all while maintaining a high level of professionalism and customer satisfaction. This role requires a keen eye for detail, a proactive approach to problem-solving, and the ability to remain calm and courteous under pressure. You will be instrumental in creating a positive first impression and ensuring smooth daily operations at our front office. Join us and become an integral part of a team dedicated to excellence and community service.
Super U Flacq is more than just a hypermarket; it’s a cornerstone of the Flacq community, committed to providing quality products and an unparalleled shopping experience. We believe our employees are our greatest asset, and we foster a supportive and inclusive work environment where everyone can thrive. The Front Desk Executive role is crucial in upholding our values of service excellence and customer satisfaction. You’ll be empowered to make a real difference in the daily experiences of our visitors and colleagues. We offer opportunities for continuous learning and career development within our dynamic retail group. If you’re ready to embark on a rewarding career path where your contributions are valued, and you can truly make an impact, Super U Flacq is the place for you.
Key Responsibilities
- Greet and welcome visitors warmly, directing them appropriately and professionally.
- Manage the main reception area, ensuring it is tidy, presentable, and reflective of our brand standards.
- Operate the main telephone switchboard, directing calls, taking messages, and handling general inquiries.
- Assist visitors with general information, directions, and support as needed.
- Maintain visitor logs and security procedures for all incoming and outgoing personnel.
- Handle incoming and outgoing mail and deliveries efficiently.
- Provide administrative support to various departments as required.
- Act as a first point of contact for helpdesk queries, offering basic troubleshooting or escalating issues to relevant personnel.
- Manage meeting room bookings and ensure their readiness.
- Assist in the coordination of company events or meetings.
- Maintain confidentiality of sensitive information and ensure data protection.
- Collaborate with other team members to ensure seamless office operations.
Required Skills
- Proven experience in a front desk, reception, or customer service role.
- Exceptional communication and interpersonal skills, both verbal and written.
- Strong organisational and multitasking abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- A professional and positive attitude with a strong customer service orientation.
- Ability to work independently and as part of a team.
- Fluency in English and French; Creole is a significant advantage.
- Problem-solving skills and attention to detail.
Preferred Qualifications
- A Diploma or Certificate in Office Management, Hospitality, or a related field.
- Experience working in a fast-paced retail or hospitality environment.
- Familiarity with visitor management systems.
Perks & Benefits
- Competitive salary package.
- Comprehensive health insurance.
- Employee discounts on store products.
- Opportunities for professional development and career growth within the Jumbo Group.
- A supportive and friendly work environment.
- Annual leave and sick leave benefits.
- Pension scheme contributions.
How to Apply
Interested candidates are encouraged to apply by clicking on the application link below. Please upload your updated CV and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. Only shortlisted candidates will be contacted for an interview.