About Company
At Career.zycto, we empower innovation through robust technological foundations. We are a dynamic and forward-thinking organization experiencing rapid growth, dedicated to leveraging cutting-edge solutions to deliver exceptional value to our clients. For a Desktop Support Specialist, this means a vibrant environment where your problem-solving prowess directly impacts daily operations and employee productivity. You’ll be crucial in ensuring our teams have seamless access to the tools they need, fostering a culture of efficiency and continuous improvement. Join us and become an integral part of a collaborative team that values technical expertise and proactive support.
Job Description
Career.zycto is seeking a dedicated and technically proficient Desktop Support Specialist to join our thriving IT team in Melbourne. This full-time role is crucial for ensuring the smooth operation of our internal systems and providing exceptional technical support to all staff members. As our Desktop Support Specialist, you will be the first point of contact for all IT-related queries, ranging from hardware and software troubleshooting to network connectivity issues and user account management. You will play a vital role in maintaining high levels of user satisfaction and operational efficiency across the organisation.
We are looking for an individual with a strong foundation in IT support principles, excellent problem-solving abilities, and a customer-centric approach. You will be responsible for diagnosing and resolving technical issues efficiently, performing routine maintenance, and contributing to the continuous improvement of our IT infrastructure. This position offers a fantastic opportunity to work within a supportive team environment, gain exposure to diverse technologies, and contribute directly to the productivity of our growing workforce. If you are passionate about technology, eager to learn, and thrive on helping others, we encourage you to apply and become a key part of our innovative team.
Key Responsibilities
- Provide first and second-level technical support for hardware, software, and network issues via phone, email, and in-person.
- Install, configure, and maintain desktops, laptops, printers, mobile devices, and other peripheral equipment.
- Troubleshoot operating system issues (Windows, macOS) and resolve application-specific problems.
- Manage user accounts and permissions within Active Directory and other identity management systems.
- Perform routine system checks, updates, and preventative maintenance to ensure optimal performance and security.
- Document all support activities, resolutions, and system configurations in the IT service desk ticketing system.
- Assist with onboarding and offboarding procedures, including hardware provisioning and account setup/deletion.
- Collaborate with senior IT staff on larger projects, system upgrades, and infrastructure improvements.
- Provide basic network troubleshooting, including Wi-Fi connectivity and VPN access.
- Educate users on best practices for software usage and cybersecurity awareness.
Required Skills
- Minimum 2 years of experience in a desktop support or IT helpdesk role.
- Proficiency in troubleshooting Windows 10/11 and macOS operating systems.
- Strong knowledge of Microsoft Office 365 suite (Outlook, Word, Excel, PowerPoint, Teams).
- Experience with Active Directory user and group management.
- Familiarity with hardware components, installation, and basic networking concepts (TCP/IP, DNS, DHCP).
- Excellent communication and interpersonal skills, with a patient and helpful demeanour.
- Strong problem-solving and analytical abilities.
- Ability to work independently and as part of a team in a fast-paced environment.
Preferred Qualifications
- Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician, ITIL Foundation).
- Experience with remote support tools and methodologies.
- Knowledge of mobile device management (MDM) platforms.
- Familiarity with VoIP systems and video conferencing solutions.
- Basic understanding of scripting (e.g., PowerShell) for automation.
Perks & Benefits
- Competitive salary package with regular performance reviews.
- Comprehensive health and wellness programs.
- Opportunities for professional development and industry certifications.
- Collaborative and supportive work environment.
- Modern office facilities in a prime Melbourne location.
- Employee assistance program.
- Generous paid time off and public holidays.
- Team social events and recognition programs.
How to Apply
If you are a highly motivated Desktop Support Specialist looking to make a significant impact within a growing organisation, we encourage you to apply! Please click on the application link below to submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application.
