About Company
Are you an IT professional with a knack for problem-solving and a passion for helping users? Career.zycto offers a dynamic and supportive environment where your technical expertise directly contributes to our operational excellence. We foster growth and innovation, believing that a strong IT backbone is crucial for success. Join a team where your daily contributions are valued, and you’ll have ample opportunities to learn and advance your career. We are committed to empowering our employees and delivering outstanding support to our internal and external stakeholders, making it an ideal place for an IT Helpdesk Analyst to thrive.
Job Description
Career.zycto is seeking a dedicated and proactive IT Helpdesk Analyst to join our vibrant team in Docklands, Melbourne. In this pivotal role, you will be the first point of contact for all IT-related inquiries, providing essential technical support and ensuring the smooth operation of our systems for employees and clients alike. We are looking for an individual who is not only technically proficient but also possesses exceptional communication and problem-solving skills, with a genuine desire to assist others. You will diagnose and resolve hardware, software, and network issues, manage service requests, and contribute to maintaining a robust and efficient IT infrastructure. This position offers a fantastic opportunity to grow your IT career within a supportive and forward-thinking organisation. If you thrive in a fast-paced environment and are passionate about delivering top-tier technical support, we encourage you to apply and become an integral part of our success story.
Key Responsibilities
- Provide first-line technical support for hardware, software, and network issues via phone, email, and in-person.
- Log, prioritise, and resolve IT support tickets efficiently using our helpdesk ticketing system.
- Perform troubleshooting and diagnostics for desktops, laptops, mobile devices, printers, and other peripherals.
- Assist with user account management, including creation, modification, and access permissions.
- Install, configure, and maintain operating systems, applications, and other software.
- Escalate complex issues to senior IT staff or relevant departments when necessary.
- Contribute to the creation and maintenance of IT documentation, knowledge base articles, and procedural guides.
- Provide basic training and guidance to users on IT systems and best practices.
Required Skills
- Minimum 2 years of experience in an IT Helpdesk or technical support role.
- Proficiency with Windows and macOS operating systems.
- Strong knowledge of Microsoft Office 365 suite (Outlook, Word, Excel, SharePoint, Teams).
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP, Wi-Fi).
- Experience with helpdesk ticketing systems (e.g., Jira Service Desk, Zendesk).
- Excellent verbal and written communication skills.
- Demonstrated problem-solving and analytical abilities.
- Customer-focused mindset with a strong commitment to service excellence.
Preferred Qualifications
- Relevant certifications such as CompTIA A+, Network+, ITIL Foundation.
- Experience with Active Directory and Group Policy management.
- Basic understanding of cloud platforms (e.g., Azure, AWS).
- Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field.
Perks & Benefits
- Competitive salary and superannuation contributions.
- Opportunities for professional development and career advancement.
- Modern office environment in a prime Docklands location.
- Collaborative and supportive team culture.
- Generous annual leave and personal leave provisions.
- Access to a comprehensive employee assistance program.
How to Apply
To express your interest in this exciting opportunity, please click on the application link below. Ensure your resume and cover letter highlight your relevant experience and why you are the ideal candidate for this IT Helpdesk Analyst position at Career.zycto. We look forward to reviewing your application!
