About Company
Are you a detail-oriented travel enthusiast looking to shape unforgettable journeys for clients worldwide? Career.zycto connects top talent with leading opportunities in the global travel sector. We pride ourselves on fostering a dynamic, supportive remote work environment where your expertise in travel booking and customer service is truly valued. Joining our network means becoming part of a forward-thinking community dedicated to excellence, offering you the autonomy and resources needed to thrive. Discover a role where your passion for travel directly translates into meaningful client experiences, all from the comfort of your home.
Job Description
Career.zycto is seeking a meticulous and customer-focused Ticketing Agent to join our vibrant remote team. In this pivotal role, you will be instrumental in crafting seamless travel experiences for our diverse clientele by managing and issuing flight, hotel, and other travel-related tickets. This remote opportunity allows you to leverage your travel booking expertise from the comfort of your home in Falmouth, Trelawny Parish, Jamaica, while contributing to a global network of travel professionals.
As a Ticketing Agent, you will be the front-line contact for booking requests, ensuring accuracy, efficiency, and adherence to travel policies. Your day will involve navigating Global Distribution Systems (GDS), understanding complex fare rules, and providing exceptional service to resolve queries and adjust itineraries. We’re looking for someone who thrives in a fast-paced environment, possesses impeccable attention to detail, and has a genuine passion for travel. You will be empowered to make independent decisions while having the full support of our remote operational structure.
This role is perfect for an individual who is self-motivated, highly organized, and an excellent communicator. You will be responsible for ensuring that every travel arrangement is meticulously planned and executed, contributing directly to our clients’ satisfaction and our reputation for excellence. If you are ready to embark on a rewarding career that combines your love for travel with the convenience of remote work, we encourage you to apply and become a vital part of our growing team at Career.zycto.
Key Responsibilities
- Process and issue flight, hotel, car rental, and other travel component tickets accurately and efficiently.
- Utilize Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo for bookings, modifications, and cancellations.
- Handle inbound and outbound calls/emails from clients regarding travel inquiries, bookings, and changes.
- Provide expert advice on travel options, fare rules, visa requirements, and travel insurance.
- Verify itinerary details and ensure all bookings comply with company policies and client preferences.
- Manage and resolve booking discrepancies, including schedule changes, cancellations, and reissues.
- Process payments, refunds, and maintain accurate records of all transactions.
- Stay updated on travel industry trends, airline policies, and GDS functionalities.
- Collaborate with team members to ensure smooth operations and exceptional client service.
Required Skills
- Minimum 1.5 years of experience as a Ticketing Agent or similar role in the travel industry.
- Proficiency in at least one major Global Distribution System (GDS) – Amadeus, Sabre, or Galileo.
- Strong understanding of fare rules, ticketing procedures, and international travel regulations.
- Excellent communication skills, both written and verbal, in English.
- Exceptional attention to detail and accuracy.
- Ability to work independently in a remote setting with minimal supervision.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Strong problem-solving and decision-making abilities.
Preferred Qualifications
- Certification in travel and tourism or related field.
- Experience with corporate travel booking.
- Fluency in additional languages (e.g., Spanish, French).
- Experience with online travel agency (OTA) platforms.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Flexible remote work environment from Falmouth, Jamaica.
- Opportunities for professional development and GDS training.
- Employee travel discounts and benefits.
- Supportive and collaborative team culture.
- Access to a global network of travel industry professionals.
- Opportunity to work with cutting-edge travel technology.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and a cover letter detailing their relevant experience and why they are a great fit for this remote Ticketing Agent role.
