About Company
Join Career.zycto and become a pivotal voice in shaping how talent connects with opportunity. We are a dynamic, forward-thinking recruitment solutions provider, committed to delivering unparalleled service to both candidates and clients. For a Customer Experience Executive, this means an environment where your insights directly enhance our digital and human touchpoints, ensuring every interaction is seamless, supportive, and truly exceptional. We thrive on innovation, collaboration, and a deep understanding of the professional journey, making us the ideal launchpad for your CX expertise in a remote-first setting.
Job Description
Are you an empathetic, proactive problem-solver with a passion for creating truly outstanding customer journeys? Career.zycto is seeking a dedicated Customer Experience Executive to join our fully remote department, serving our diverse client base from your home office in Portsmouth, England. This is a unique opportunity to shape the core of our customer interactions, driving satisfaction and loyalty through exceptional service and strategic insights.
In this pivotal role, you will be the frontline ambassador for Career.zycto, engaging with candidates and clients across various digital channels. You will be responsible for understanding their needs, addressing inquiries with precision and warmth, and proactively identifying opportunities to enhance their experience with our recruitment services. From initial contact to post-placement follow-ups, your expertise will ensure every touchpoint reflects our commitment to excellence and innovation.
We believe that exceptional customer experience is not just about resolving issues; it’s about anticipating needs, building trust, and fostering long-term relationships. You will delve into customer feedback, identify trends, and collaborate closely with our product and service teams to implement improvements that elevate our offerings. This role requires a blend of strong communication skills, analytical thinking, and a genuine desire to make a difference in people’s career paths and talent acquisition strategies. Our ideal candidate will possess a keen eye for detail, the ability to multitask effectively, and a resilient approach to challenging situations. You’ll be empowered to take ownership of customer issues, seeing them through to resolution while maintaining a professional and reassuring demeanour. This role also involves contributing to the development of our customer experience strategy, providing valuable input based on direct customer interactions. You will be instrumental in maintaining Career.zycto’s reputation for stellar service, ensuring that our digital platforms and communication processes are intuitive and user-friendly. Your contributions will directly impact our success, fostering a positive brand image and solidifying our position as a leader in recruitment solutions. If you thrive in a fast-paced, remote environment, are highly organised, and possess an unwavering dedication to customer satisfaction, we encourage you to apply and contribute to our mission of connecting great talent with great companies and redefine what exceptional customer service means in the modern recruitment landscape.
Key Responsibilities
- Provide exceptional customer support across multiple channels (email, chat, phone).
- Resolve customer inquiries and issues efficiently and empathetically.
- Proactively identify and address potential customer pain points to improve satisfaction.
- Gather and analyse customer feedback to inform product and service enhancements.
- Collaborate with internal teams (e.g., product, sales, marketing) to ensure a seamless customer journey.
- Maintain accurate records of customer interactions and resolutions.
- Contribute to the development and refinement of customer experience strategies and best practices.
- Educate customers on Career.zycto's services and features.
- Monitor customer satisfaction metrics and report on performance.
Required Skills
- Proven experience in a customer service or customer experience role (minimum 3 years).
- Excellent written and verbal communication skills.
- Strong problem-solving abilities and a proactive approach.
- High level of empathy and emotional intelligence.
- Proficiency with CRM software and helpdesk systems.
- Ability to work independently and manage time effectively in a remote setting.
- Demonstrated ability to handle challenging customer interactions with professionalism.
- Tech-savvy with an aptitude for learning new tools and platforms.
Preferred Qualifications
- Experience in the recruitment, HR, or tech industries.
- Familiarity with digital recruitment platforms and online job boards.
- Knowledge of customer journey mapping and CX design principles.
- Bachelor's degree in Business, Communications, or a related field.
- Experience with data analysis and reporting on customer insights.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Fully remote work environment with flexible hours.
- Comprehensive health and wellness benefits.
- Generous paid time off and public holidays.
- Opportunities for professional development and continuous learning.
- Supportive and collaborative team culture.
- Home office setup allowance.
- Access to cutting-edge CX tools and technologies.
How to Apply
To apply for this exciting opportunity, please click on the application link below. Ensure your CV highlights your relevant customer experience, problem-solving skills, and ability to thrive in a remote environment. We look forward to reviewing your application!
