About Company
Join Career.zycto and embark on a rewarding journey in the heart of Birmingham’s vibrant hospitality scene. We are a dynamic and forward-thinking organization dedicated to creating exceptional guest experiences, known for our commitment to quality service and team development. For a Hospitality Assistant, Career.zycto offers a supportive and engaging environment where your passion for service can truly shine. We believe in nurturing talent, providing ample opportunities for growth, and celebrating every team member’s contribution to our success, making us an ideal place to advance your career.
Job Description
Career.zycto is actively seeking a passionate and dedicated Hospitality Assistant to join our vibrant Resort Team in Ladywood, Birmingham. This is an incredible opportunity for an enthusiastic individual to contribute to an outstanding guest experience within a bustling resort environment. As a key member of our team, you will be on the front lines, ensuring our guests feel welcomed, comfortable, and well-cared for throughout their stay. Your role will be diverse, encompassing everything from greeting arrivals with a warm smile to assisting with various guest inquiries, maintaining the pristine appearance of public areas, and supporting the smooth operation of our resort facilities. We’re looking for someone who thrives in a fast-paced setting, possesses an innate ability to anticipate needs, and genuinely enjoys interacting with people from all walks of life. If you are a proactive team player with an eye for detail and a commitment to delivering memorable service, we invite you to explore this exciting role. You’ll be instrumental in upholding our high standards of hospitality, contributing directly to the positive reputation and success of our resort. This position offers a chance to develop a wide range of skills within the hospitality sector, working alongside experienced professionals and truly making a difference in our guests’ holidays and visits.
Key Responsibilities
- Warmly greet and welcome guests upon arrival, providing an exceptional first impression.
- Assist guests with check-in/check-out procedures and handle luggage as required.
- Respond promptly and courteously to guest inquiries, requests, and complaints, escalating complex issues when necessary.
- Provide accurate information about resort facilities, local attractions, services, and amenities.
- Maintain cleanliness and orderliness of public areas, including lobbies, lounges, and communal spaces, ensuring they meet resort standards.
- Support various resort departments, including housekeeping, food and beverage, and front desk operations, as needed.
- Assist with the setup and breakdown of resort events, meetings, or recreational activities.
- Handle incoming phone calls, direct them appropriately, and take accurate messages.
- Process guest transactions accurately, including payments and billing inquiries.
- Monitor resort amenities and report any maintenance issues or safety concerns promptly.
- Adhere to all resort policies, procedures, and health and safety regulations.
- Actively participate in team meetings and training sessions to enhance service delivery.
Required Skills
- Excellent verbal and written communication skills.
- Proven customer service experience, ideally in a hospitality or service-oriented role.
- Ability to work effectively both independently and as part of a team.
- Strong problem-solving abilities and a proactive approach.
- Exceptional attention to detail and organizational skills.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- A positive attitude and a passion for delivering outstanding guest experiences.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
Preferred Qualifications
- Previous experience working in a resort, hotel, or leisure facility.
- Knowledge of property management systems (PMS) or reservation software.
- First Aid and/or CPR certification.
- Proficiency in additional languages is a plus.
- Relevant certifications in hospitality or customer service.
Perks & Benefits
- Competitive salary and opportunities for performance-based bonuses.
- Comprehensive health and wellness benefits package.
- Generous paid time off and holiday entitlement.
- Discounted stays and services at Career.zycto properties.
- Opportunities for professional development and career advancement.
- Employee recognition programs and team-building events.
- A supportive and dynamic work environment.
- Complimentary meals during shifts.
How to Apply
If you are eager to launch or grow your career in a dynamic resort environment and believe you have the skills and passion to excel as a Hospitality Assistant, we encourage you to apply today! Please click on the application link below to submit your detailed CV and a cover letter outlining your relevant experience and why you are the perfect fit for the Career.zycto Resort Team. We look forward to reviewing your application and potentially welcoming you to our team.
