About Company
Imagine a workplace where your keen eye for detail and dedication to guest satisfaction are not just valued, but celebrated. Career.zycto, nestled in the picturesque village of Robin Hood’s Bay, is more than just a place of employment; it’s a vibrant community committed to creating unforgettable experiences for every visitor. We empower our team members, especially those in pivotal roles like Night Auditor, to thrive by fostering a supportive environment built on respect and professional growth. Here, your contribution is central to maintaining our high standards of hospitality and ensuring a seamless, secure, and welcoming overnight stay for all guests. Join us and become a cornerstone of our exceptional service.
Job Description
Career.zycto is seeking a dedicated, meticulous, and reliable Part-Time Night Auditor to join our esteemed front office team in the charming and historic setting of Robin Hood’s Bay, Whitby. This pivotal role is perfect for an individual who thrives in a quiet, responsible environment, possesses an exceptional commitment to guest service, and ensures operational integrity during the overnight hours. As a Night Auditor, you are the vital link in maintaining our high standards of hospitality after dark, ensuring that all financial transactions are meticulously processed, guest accounts are accurately balanced, and the property remains secure, welcoming, and comfortable for all residents. Your primary objective will be to provide seamless overnight front desk operations, expertly prepare daily reports for management, and handle any guest inquiries or emergencies with unwavering calm, professionalism, and efficiency, embodying our commitment to an uninterrupted, high-quality guest experience.
This isn’t just a job; it’s an opportunity to be a crucial part of our guest experience, directly influencing their peace of mind and satisfaction throughout their stay. You will take ownership of a range of critical tasks, from gracefully managing late arrivals and facilitating early departures to diligently performing comprehensive end-of-day audits and proactively resolving any financial or operational discrepancies. Paramount to this role is an unparalleled attention to detail, as you will be meticulously verifying and balancing all daily postings and transactions across various departments, preparing precise financial summaries, and ensuring the accurate and timely compilation of all necessary reports for senior management. Beyond the numbers, you will also serve as the primary point of contact for any security concerns or unexpected situations, performing regular property checks, monitoring surveillance systems, and competently liaising with security personnel or emergency services when absolutely necessary. If you are a trustworthy, self-motivated individual with a genuine passion for exceptional hospitality, a keen knack for numbers, and the ability to maintain composure under pressure, we warmly invite you to contribute your invaluable talents to our friendly and professional team. Help us continue to uphold and enhance our esteemed reputation for outstanding guest care and operational excellence in one of Yorkshire’s most beautiful coastal locations.
Key Responsibilities
- Perform all nightly audit functions and ensure the accurate reconciliation of all revenue and expense transactions.
- Process guest check-ins and check-outs efficiently and courteously during late-night and early-morning hours.
- Handle all front desk operations, including answering phone calls, responding to guest inquiries, and resolving issues promptly.
- Prepare and distribute daily reports for management, including financial summaries, occupancy statistics, and any incident reports.
- Maintain the security of the premises by monitoring surveillance systems, conducting regular property walks, and responding to alarms or suspicious activities.
- Balance and verify all cash, credit card, and direct billing transactions, ensuring accuracy and preparing bank deposits.
- Set up wake-up calls and special requests for guests, ensuring timely and accurate delivery of services.
- Manage guest complaints and requests, escalating issues to on-call management when necessary.
- Assist guests with information about local attractions, services, and amenities.
- Ensure the lobby and front desk area remain clean, tidy, and welcoming throughout the night.
Required Skills
- Previous experience in a front office or night audit role, preferably in a hotel or hospitality setting.
- Proficiency in hotel management software (PMS) systems.
- Excellent numerical and analytical skills with meticulous attention to detail.
- Strong communication and interpersonal skills, with a professional and friendly demeanor.
- Ability to work independently and manage time effectively during unsupervised shifts.
- Sound judgment and problem-solving abilities, especially in emergency situations.
- Basic knowledge of accounting principles and cash handling procedures.
- Fluency in English (written and spoken).
Preferred Qualifications
- A diploma or certificate in Hospitality Management or a related field.
- Experience with Opera PMS or similar industry-standard software.
- First Aid and/or Fire Safety certification.
- Knowledge of the local Robin Hood’s Bay and Whitby area.
Perks & Benefits
- Competitive hourly wage with opportunities for advancement.
- Comprehensive training and professional development opportunities.
- A supportive and collaborative team environment.
- Employee discounts on accommodation and services within our network.
- Beautiful workplace in the scenic Robin Hood’s Bay.
- Free on-site parking (subject to availability).
How to Apply
If you are a night owl with a passion for hospitality and a keen eye for detail, we encourage you to apply! Please click on the application link below to submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this Night Auditor position.
