About Company
Naivas Supermarket is Kenya’s leading retail chain, known for its extensive range of quality products, exceptional customer service, and commitment to providing value to our communities. With numerous branches across the country, we are dedicated to creating a convenient and enjoyable shopping experience for millions of Kenyans daily. Our growth is fueled by a strong team spirit, a culture of continuous learning, and a relentless focus on customer satisfaction. We believe in nurturing talent and offering opportunities for career progression within our vibrant retail environment. Join Naivas, and become part of a family that is shaping the future of retail in Kenya.
Job Description
Are you passionate about customer service and looking for an opportunity to grow within a dynamic retail environment? Naivas Supermarket in Donholm, Nairobi, is seeking enthusiastic and reliable Cashiers to join our dedicated team. As a Cashier, you will be the face of our supermarket, playing a pivotal role in ensuring our customers have a seamless and positive checkout experience. This position is ideal for individuals with a keen eye for detail, excellent communication skills, and a commitment to accuracy and efficiency. You will be responsible for processing transactions, handling cash and card payments, and maintaining a clean and organized checkout area. We offer a supportive work environment, opportunities for professional development, and a chance to be part of a leading Kenyan brand. If you are a proactive individual who thrives in a fast-paced setting and is eager to contribute to a positive shopping atmosphere, we encourage you to apply. We value integrity, teamwork, and a customer-first approach in all our staff.
Key Responsibilities
- Process customer purchases accurately and efficiently using point-of-sale (POS) systems.
- Handle cash, credit/debit card, and mobile money transactions, ensuring proper reconciliation at the end of each shift.
- Provide exceptional customer service by greeting customers warmly, answering queries, and assisting with bagging purchases.
- Maintain a clean, tidy, and organized checkout area, including shelves near the register.
- Verify product prices and ensure correct scanning of all items.
- Adhere strictly to company policies and procedures regarding cash handling, security, and customer service.
- Assist customers with loyalty program sign-ups and queries.
- Collaborate with other team members to ensure smooth store operations.
- Report any discrepancies or issues to the supervisor promptly.
- Handle customer returns and exchanges in accordance with company guidelines.
Required Skills
- Minimum of 1 year experience as a cashier or in a customer service role, preferably in a retail or supermarket setting.
- Proficiency in operating POS systems and cash handling procedures.
- Strong mathematical skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- High level of integrity and trustworthiness.
- Ability to stand for extended periods and lift moderate weights.
- Fluency in English and Kiswahili.
Preferred Qualifications
- Kenya Certificate of Secondary Education (KCSE) or equivalent.
- Previous experience with a major supermarket chain.
- A certificate or diploma in Business Administration, Sales & Marketing, or a related field.
Perks & Benefits
- Competitive salary package.
- Comprehensive health insurance.
- Opportunity for career growth and internal promotions.
- Ongoing training and development programs.
- Employee discounts on store purchases.
- A vibrant and supportive team environment.
- Annual leave and sick leave benefits.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking on the application link below. Please ensure your CV highlights your relevant experience and skills. We look forward to reviewing your application.