Customer Relationship Executive – Remote Division

About Company

Are you driven by building lasting connections and empowering client success? Career.zycto champions a future where remote work thrives, connecting exceptional talent with pioneering opportunities. We’re an innovative force in recruitment, dedicated to forging strong relationships, both internally and externally, to drive unparalleled results for our partners. For a Customer Relationship Executive, our environment offers autonomy, impactful engagement with a diverse client portfolio, and the chance to shape our remote service delivery. Join a team where your ability to nurture client loyalty and identify growth avenues is not just valued, but central to our mission, fostering a truly supportive and forward-thinking culture.

Job Description

Career.zycto is expanding its dynamic Remote Division and is seeking an exceptionally motivated and client-focused Customer Relationship Executive to join our growing team. This pivotal role is designed for an individual who excels at cultivating strong, enduring relationships with our diverse client base, ensuring their satisfaction, and identifying opportunities for growth and partnership expansion. As a Remote Customer Relationship Executive, you will be the primary point of contact for a portfolio of key accounts, operating with a high degree of autonomy and trust from your home office. You will play a crucial role in understanding client needs, proactively addressing challenges, and serving as an internal advocate for their interests within Career.zycto. This is more than just a customer service role; it’s an opportunity to strategically manage client lifecycles, contribute directly to our success metrics, and influence the direction of our remote client engagement strategies.

We are looking for someone who thrives in a fast-paced, remote-first environment, possesses excellent communication skills, and has a proven track record of nurturing client loyalty and driving positive outcomes. You will be instrumental in demonstrating the value of our recruitment solutions, gathering feedback, and collaborating with our talent acquisition and marketing teams to refine our offerings. Your ability to forecast client needs, identify potential upsell opportunities, and mitigate churn will be key to your success. Career.zycto is committed to empowering our remote workforce with the tools, training, and support necessary to excel. If you are passionate about building meaningful relationships, are results-driven, and eager to contribute to a company that values innovation and collaboration, we encourage you to apply. This role offers significant potential for professional development and the chance to be a part of a forward-thinking organisation defining the future of remote recruitment.

Key Responsibilities

• Manage a dedicated portfolio of client accounts, fostering strong, long-term relationships through regular, proactive communication.
• Serve as the primary point of contact for client queries, concerns, and requests, ensuring timely and effective resolution.
• Understand client business objectives and challenges to effectively position Career.zycto's solutions and services.
• Identify opportunities for account growth and expansion, working collaboratively with sales and marketing teams.
• Conduct regular client check-ins, performance reviews, and business reviews to ensure satisfaction and alignment.
• Gather and communicate client feedback internally to contribute to product/service improvement and development.
• Collaborate with internal teams (Talent Acquisition, Marketing, Operations) to ensure seamless service delivery and client success.
• Maintain accurate and up-to-date client records within our CRM system.
• Monitor client health metrics, identify at-risk accounts, and implement strategies to prevent churn.
• Stay informed about industry trends and competitor activities to provide informed recommendations to clients.

Required Skills

• Minimum of 2 years of experience in customer success, account management, or client relations roles.
• Exceptional verbal and written communication skills, with the ability to build rapport remotely.
• Proven ability to manage multiple client accounts simultaneously, prioritising effectively.
• Strong problem-solving abilities and a proactive approach to client challenges.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and Google Workspace or Microsoft Office Suite.
• Demonstrated ability to work independently and collaboratively in a remote team environment.
• Excellent negotiation and persuasion skills.

Preferred Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• Experience within the recruitment, HR, or professional services industry.
• Familiarity with remote work best practices and tools.
• Certification in Customer Relationship Management or related areas.

Perks & Benefits

• Competitive salary with performance-based incentives.
• Comprehensive health and wellness benefits package.
• Generous paid time off and flexible working arrangements.
• Dedicated budget for home office setup and broadband allowance.
• Opportunities for professional development and continuous learning.
• Dynamic, supportive, and collaborative remote work culture.
• Company-sponsored virtual social events and team-building activities.
• Pension scheme contributions.

How to Apply

To embark on this exciting journey with Career.zycto, please click on the application link below. Ensure your CV highlights your experience in customer relationship management and your capability to thrive in a remote setting. We look forward to reviewing your application and exploring how your unique skills can contribute to our success.

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