About Company
QA Ltd is the UK’s leading tech skills and talent provider, committed to empowering individuals and organisations with the knowledge and capabilities to thrive in a rapidly evolving digital landscape. With a rich history spanning over 35 years, we deliver world-class training across a spectrum of critical disciplines, from cyber security and cloud computing to data science and software development. Our innovative approach combines instructor-led courses, digital learning platforms, and bespoke corporate solutions to meet diverse learning needs. At QA, we believe in fostering a culture of continuous growth, collaboration, and excellence. Joining us means becoming part of a dynamic team dedicated to shaping the future of education and professional development, making a tangible impact on careers and businesses nationwide. We pride ourselves on creating an inclusive environment where every voice is heard, and every contribution is valued, driving forward the skills agenda for the modern economy.
Job Description
Are you a highly organised and proactive individual passionate about the transformative power of remote education? QA Ltd is seeking an enthusiastic Remote Learning Coordinator with a flexible schedule to join our innovative Learning & Development team. In this pivotal remote role, you will be instrumental in the successful delivery and coordination of our diverse range of online training programs, ensuring a seamless and engaging learning experience for all participants. You’ll be the linchpin connecting learners, instructors, and content, expertly managing logistical elements, scheduling, and providing crucial technical support for virtual classrooms. This position offers the unique opportunity to work from anywhere within the Sutton Coldfield, Birmingham area, leveraging a flexible work schedule that promotes work-life balance while contributing directly to our mission of upskilling the UK workforce. You will play a crucial part in maintaining the high standards of our remote learning offerings, proactively troubleshooting issues, and continuously optimising operational efficiency. We are looking for someone who thrives in a fast-paced, dynamic environment, possesses excellent communication skills, and is dedicated to fostering a positive and productive remote learning ecosystem. Your efforts will directly support thousands of learners in achieving their professional development goals and help businesses transform their capabilities across various industries.
Key Responsibilities
- Coordinate the end-to-end logistics for remote learning courses, including scheduling virtual sessions, managing participant registrations, and distributing pre-course materials.
- Act as the primary point of contact for remote learners, addressing inquiries, providing technical assistance for virtual platforms (e.g., Zoom, Microsoft Teams, specific LMS), and offering general support.
- Liaise with instructors to ensure they have the necessary resources, technical setup, and support for effective remote delivery, including content uploads and platform training.
- Monitor participant engagement and progress during remote sessions, providing feedback and flagging potential issues to instructors and L&D managers.
- Manage and update learning management systems (LMS) with course content, schedules, and participant data, ensuring accuracy and accessibility.
- Collect and analyse feedback from remote learners and instructors to identify areas for improvement in course design, delivery, and overall experience.
- Assist in the creation and maintenance of documentation, guides, and best practices for remote learning, ensuring consistency and quality across all programs.
- Collaborate effectively with internal teams (e.g., IT, Sales, Marketing) to ensure smooth integration and promotion of remote learning initiatives.
Required Skills
- Proven experience (3+ years) in a coordination, administrative, or support role, preferably within an educational or Learning & Development context.
- Excellent organizational and time management skills, with the ability to manage multiple priorities effectively in a remote environment.
- Proficiency with virtual communication and collaboration tools (e.g., Zoom, Microsoft Teams, Google Meet, Slack).
- Strong technical aptitude and comfort with learning new software and online platforms quickly, particularly Learning Management Systems (LMS).
- Exceptional written and verbal communication skills, with a professional, empathetic, and helpful demeanour.
- Ability to work independently and as part of a distributed team, demonstrating strong initiative and proactive problem-solving capabilities.
- A stable and reliable internet connection suitable for consistent remote work.
- Demonstrated ability to maintain a high level of accuracy and attention to detail in a fast-paced setting.
Preferred Qualifications
- Bachelor's degree in Education, Business Administration, Human Resources, or a related field.
- Experience specifically with Moodle, Canvas, Blackboard, or similar enterprise-level LMS platforms.
- Familiarity with e-learning development tools and methodologies, such as SCORM or xAPI.
- Understanding of adult learning principles and remote pedagogical approaches to enhance learner engagement.
Perks & Benefits
- Competitive salary and opportunities for performance-based bonuses.
- Generous annual leave allowance plus bank holidays, ensuring a healthy work-life balance.
- Comprehensive private medical and dental insurance for your wellbeing.
- Company pension scheme with attractive employer contributions.
- Access to extensive professional development and internal training programs to support your career growth.
- Fully remote work model with flexible working hours, empowering you to manage your schedule effectively.
- Employee assistance program and a range of wellbeing support initiatives.
- Modern laptop and essential remote work equipment provided.
- Discounts on QA training courses for yourself and immediate family members.
How to Apply
Interested candidates are encouraged to submit their application by clicking the link below. Please ensure your CV and a comprehensive cover letter outlining your experience, passion for remote learning, and suitability for this flexible role are attached. We look forward to reviewing your application!