About Company
Are you a proactive IT professional passionate about ensuring seamless software operations? Career.zycto offers a dynamic and supportive environment where your expertise in software maintenance is highly valued. We are a forward-thinking organization dedicated to innovation and leveraging technology to solve complex challenges. Join a collaborative team committed to excellence and continuous improvement, making a tangible impact on our technological infrastructure. At Career.zycto, an IT Support Engineer finds ample opportunities for professional growth and skill development, contributing directly to our mission of operational efficiency and user satisfaction.
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Job Description
Career.zycto is actively seeking a highly skilled and dedicated Remote IT Support Engineer specializing in Software Maintenance to join our growing team. This is an exciting opportunity for a motivated professional to play a pivotal role in ensuring the optimal performance and reliability of our critical software applications, directly contributing to our operational efficiency from anywhere within Buff Bay, Portland Parish, Jamaica. As a Remote IT Support Engineer, you will be the frontline expert, responsible for diagnosing and resolving complex software issues, implementing preventive measures, and contributing to the overall stability and health of our technological ecosystem.
Your day-to-day will involve a dynamic mix of reactive problem-solving and proactive system enhancement. You’ll be tasked with meticulously analyzing error logs, tracking recurring issues, and collaborating seamlessly with our development and quality assurance teams to identify root causes and implement sustainable solutions. This includes deploying fixes, patches, and updates, ensuring minimal disruption to business operations. We’re looking for someone who thrives in a remote environment, possesses exceptional communication skills to articulate technical information clearly to both technical and non-technical audiences, and is adept at managing multiple priorities independently while maintaining a high level of accuracy and efficiency.
This role requires a keen eye for detail, a methodical and structured approach to troubleshooting, and an unwavering commitment to delivering exceptional user support. You’ll work closely with internal stakeholders across various departments, providing clear, concise technical explanations and actionable advice. Furthermore, you will be instrumental in maintaining comprehensive documentation of solutions, common issues, and procedural guides, enhancing our collective knowledge base. We expect you to contribute actively to improving our support processes and tools, constantly seeking ways to optimize our service delivery.
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This position is ideal for an individual passionate about continuous learning and staying abreast of the latest software technologies, industry best practices, and security protocols. You will have opportunities to engage in projects aimed at scaling our IT infrastructure and implementing new software solutions. If you are a natural problem-solver, possess a strong background in software support and maintenance, and desire to make a significant impact in a remote-first culture, we strongly encourage you to apply. Join Career.zycto and become an integral part of a team that values innovation, efficiency, and the professional growth of its members, all while enjoying the flexibility and autonomy of remote work.
Key Responsibilities
- Provide advanced remote technical support for software applications, diagnosing and resolving complex issues.
- Monitor system performance and application health, proactively identifying potential problems.
- Analyze error logs, trace application issues, and collaborate with development teams for root cause analysis and resolution.
- Implement and deploy software patches, updates, and configuration changes.
- Develop and maintain comprehensive technical documentation, including knowledge base articles and troubleshooting guides.
- Respond to user inquiries and support requests, ensuring timely and effective resolution.
- Participate in testing new software releases and updates to ensure stability and functionality.
- Contribute to the improvement of IT support processes and tools.
- Escalate unresolved issues to appropriate internal teams when necessary.
- Provide clear, concise communication to stakeholders regarding issue status and resolution.
Required Skills
- Proficiency in diagnosing and troubleshooting software application issues.
- Strong understanding of operating systems (Windows, Linux) and network fundamentals.
- Experience with ticketing systems and IT service management (ITSM) best practices.
- Excellent problem-solving and analytical skills.
- Exceptional verbal and written communication abilities.
- Ability to work independently and manage time effectively in a remote setting.
- Familiarity with database concepts (SQL) and querying for data analysis.
- Knowledge of scripting languages (e.g., PowerShell, Python) for automation.
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Certifications such as ITIL, CompTIA A+, Network+, or Security+.
- Experience with cloud platforms (AWS, Azure, GCP).
- Familiarity with version control systems (e.g., Git).
- Previous experience in a remote IT support role.
- Experience with monitoring tools like Nagios, Zabbix, or Splunk.
Perks & Benefits
- Competitive salary package.
- Comprehensive health and wellness benefits.
- Flexible remote work environment.
- Opportunities for professional development and continuous learning.
- Paid time off and public holidays.
- Access to a collaborative and supportive team culture.
- Equipment allowance for home office setup.
How to Apply
Interested candidates are invited to apply by clicking on the application link below. Please ensure your resume highlights your experience in software maintenance and remote IT support. We look forward to reviewing your application!
