About Company
Seeking a career that combines purpose with professionalism? Career.zycto, while known for its innovative ventures, is deeply committed to community well-being, now extending its reach into essential healthcare services in Pemba. We are building a patient-centric environment where compassion meets efficiency. For a Medical Receptionist, this is an unparalleled opportunity to be at the heart of our new clinic, making a tangible difference daily. You’ll thrive in a supportive setting, contributing to a welcoming atmosphere for every patient who walks through our doors. Join us in shaping a healthier future for Mahate.
Job Description
Are you a compassionate, organized, and detail-oriented individual looking for an impactful role in the healthcare sector? Career.zycto is excited to announce an opening for a dedicated Medical Receptionist to join our new, state-of-the-art medical facility in Mahate, Pemba. This is an incredible opportunity to be at the forefront of patient care, providing the crucial first point of contact that sets the tone for every patient’s experience.
As a Medical Receptionist, you are more than just an administrator; you are the welcoming face and the organizational backbone of our clinic. You will play a vital role in ensuring the smooth operation of our front office, managing patient flow, scheduling appointments, handling inquiries, and maintaining accurate patient records with the utmost discretion and professionalism. We are looking for someone who thrives in a fast-paced environment, possesses exceptional communication skills, and has a genuine desire to assist and support patients and medical staff alike.
This role requires a proactive individual who can anticipate needs, solve problems efficiently, and uphold the highest standards of patient confidentiality and service. You will be instrumental in creating a positive and efficient environment, directly contributing to our mission of delivering excellent healthcare services to the Mahate community. If you are ready to apply your organizational talents and empathetic nature to a truly rewarding career, we encourage you to apply and become a valued member of our growing team. We value diversity, teamwork, and a commitment to continuous improvement, offering a supportive workplace where your contributions are recognized and celebrated. Join Career.zycto and help us build a healthier future for Pemba.
Key Responsibilities
- Greet and welcome patients and visitors in a friendly, professional, and empathetic manner.
- Schedule, confirm, and reschedule patient appointments using our electronic health record (EHR) system.
- Answer multi-line phone systems, direct calls, and take detailed messages.
- Register new patients, update existing patient demographics, and verify insurance information.
- Collect co-pays, deductibles, and other payments, and issue receipts.
- Maintain patient confidentiality strictly in accordance with HIPAA regulations and local privacy laws.
- Prepare patient charts and ensure all necessary forms and consents are completed.
- Manage incoming and outgoing mail, faxes, and emails.
- Handle patient inquiries, provide accurate information, and resolve concerns efficiently.
- Maintain a clean, organized, and welcoming reception area.
- Collaborate effectively with nurses, doctors, and other medical staff to ensure seamless patient care.
- Assist with basic administrative tasks as needed, including scanning, filing, and data entry.
Required Skills
- Minimum of 1 year of experience in a medical office or reception role.
- Proficiency in using computer systems, including Microsoft Office Suite and experience with EHR/EMR software.
- Excellent verbal and written communication skills in English and Swahili.
- Strong organizational and multitasking abilities with attention to detail.
- Demonstrated ability to maintain patient confidentiality.
- Exceptional customer service and interpersonal skills.
- Ability to work independently and as part of a team in a busy environment.
Preferred Qualifications
- Diploma or Certificate in Medical Administration, Office Management, or a related field.
- Experience with specific EHR systems used in Tanzania (e.g., Afya-Tek, Careware).
- Familiarity with medical terminology and procedures.
- First Aid and CPR certification.
Perks & Benefits
- Competitive monthly salary commensurate with experience.
- Opportunities for professional growth and development within a new facility.
- Supportive and collaborative work environment.
- Contribution to a vital community health initiative.
- Paid time off and public holidays.
- Health insurance benefits (after a probationary period).
How to Apply
Ready to make a difference in healthcare? We invite you to apply by clicking the application link below. Please ensure your resume highlights your relevant experience and skills. We look forward to reviewing your application and potentially welcoming you to our dedicated team in Mahate, Pemba. Join Career.zycto and help us build a healthier community!
