About Company
Career.zycto connects exceptional talent with leading opportunities across Kenya. We specialize in identifying roles where dedicated professionals, like yourself, can truly thrive and make a tangible impact. For medical receptionists aspiring to work in a dynamic and supportive environment, we partner with top-tier healthcare providers known for their patient-centric approach and commitment to employee growth. Joining us means unlocking access to positions where your skills are valued, your professional development is encouraged, and your daily contributions significantly enhance patient experience within prestigious medical settings.
Job Description
As a Medical Receptionist at our esteemed medical facility, strategically located within or serving the vibrant Jomo Kenyatta International Airport community, you will be the welcoming face and the organized backbone of our operations. This pivotal role requires a compassionate individual with exceptional organizational skills and a keen eye for detail, dedicated to providing outstanding administrative support and ensuring a seamless experience for all patients and visitors. You’ll be instrumental in maintaining the efficient flow of our clinic, handling everything from scheduling appointments to managing patient records with utmost confidentiality and accuracy.
Your days will be diverse, interacting with a wide range of individuals – from busy travelers needing urgent care to long-term community members seeking routine check-ups. You’ll manage incoming calls, greet patients warmly, assist with registration processes, verify insurance information, and process payments. Beyond the routine, you will contribute significantly to creating a calm and reassuring atmosphere, crucial for individuals who might be feeling unwell or anxious. This isn’t just a desk job; it’s a frontline role in patient care, where your empathy and efficiency directly impact our patients’ well-being and their perception of our facility.
We are looking for someone who thrives in a fast-paced environment, can multitask effectively without compromising on accuracy or patient service, and possesses a strong understanding of medical office procedures. Your ability to communicate clearly, both verbally and in writing, coupled with proficiency in electronic health records (EHR) systems, will be key to your success. This role offers more than just administrative tasks; it’s about being a crucial part of a healthcare ecosystem that serves both the local community and international travelers. You will be responsible for upholding the highest standards of patient privacy and data security, ensuring all interactions comply with health regulations. The ability to remain calm and professional under pressure, especially during emergencies or busy periods, is paramount. You will also play a vital role in coordinating with medical staff, ensuring patient charts are prepared, examination rooms are ready, and any necessary follow-up appointments or referrals are scheduled promptly. Your commitment to creating a positive first impression and ensuring patient comfort is what sets our clinic apart. We provide a supportive team environment where continuous learning and professional growth are encouraged, allowing you to develop your skills and advance your career within the healthcare sector. Join us and become an indispensable part of a team dedicated to health and well-being at one of Africa’s busiest hubs.
Key Responsibilities
- Greet and welcome patients and visitors in a professional and friendly manner.
- Schedule and confirm patient appointments, managing the clinic's calendar efficiently.
- Register new patients and update existing patient information accurately.
- Verify patient insurance eligibility and process payments/co-pays.
- Answer multi-line phone systems, direct calls, and take messages.
- Maintain patient confidentiality and ensure compliance with health data regulations.
- Manage incoming and outgoing correspondence, including faxes and emails.
- Prepare patient charts and ensure all necessary documentation is available for medical staff.
- Coordinate referrals and follow-up appointments as needed.
- Maintain a tidy and organized reception area.
- Assist with basic administrative tasks as required by the medical team.
Required Skills
- Proficiency in medical office software and Electronic Health Record (EHR) systems.
- Excellent verbal and written communication skills.
- Strong organizational skills and ability to multitask effectively.
- Customer service-oriented approach with a compassionate demeanor.
- Ability to maintain strict patient confidentiality.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong problem-solving abilities and attention to detail.
Preferred Qualifications
- Certification in Medical Office Administration or a related field.
- Familiarity with international patient protocols or travel clinic operations.
- Experience working in a fast-paced environment, such as an airport or busy clinic.
- Proficiency in multiple languages (e.g., Swahili, English, French).
- Knowledge of medical terminology and billing procedures.
Perks & Benefits
- Competitive salary and comprehensive benefits package.
- Opportunity to work in a dynamic, international environment.
- Professional development and continuous learning opportunities.
- Supportive and collaborative team culture.
- Contribution to essential healthcare services.
- Health insurance coverage.
- Paid time off and holiday benefits.
How to Apply
Ready to make a difference? We encourage all qualified candidates to apply promptly. Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application!
