About Company
Are you ready to elevate your career in a dynamic IT environment? Career.zycto offers a vibrant, fast-paced setting where innovation meets practical solutions. We empower our team to solve complex technical challenges, fostering a culture of continuous learning and growth. For an IT Technician, this means direct impact, hands-on experience with cutting-edge hardware, and the chance to truly make a difference in our operational efficiency. Join us in Merchant City, Glasgow, and become an indispensable part of a forward-thinking team dedicated to excellence and user satisfaction.
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Job Description
Career.zycto is seeking a dedicated and technically proficient IT Technician specializing in Hardware Setup & Troubleshooting to join our team in the heart of Merchant City, Glasgow. In this pivotal role, you will be the first line of support for all hardware-related issues, ensuring our systems run seamlessly and efficiently. We are looking for an individual with a strong foundation in IT infrastructure, a knack for problem-solving, and a commitment to providing outstanding technical support.
Your day-to-day will involve diagnosing and resolving hardware malfunctions, configuring new workstations, and performing essential maintenance to extend the lifespan of our equipment. This is a hands-on position that requires excellent analytical skills, meticulous attention to detail, and the ability to work independently as well as collaboratively within a team. You will be instrumental in maintaining a robust and reliable IT environment, directly contributing to our operational success.
The ideal candidate will possess a comprehensive understanding of various hardware components, operating systems, and network peripherals. You will be responsible for asset management, documenting changes, and adhering to best practices in IT service delivery. If you thrive in a challenging yet rewarding environment, possess a passion for technology, and are eager to apply your expertise to support a diverse user base, then we encourage you to apply. This is an excellent opportunity to grow your skills, take ownership of critical IT functions, and be part of a company that values technical acumen and proactive problem-solving.
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Key Responsibilities
- Diagnose and troubleshoot hardware issues for desktops, laptops, printers, and other peripherals.
- Perform setup, configuration, and deployment of new hardware and software.
- Conduct routine preventative maintenance on IT equipment to ensure optimal performance and longevity.
- Manage IT asset inventory, including tracking, documentation, and disposal of hardware.
- Provide technical support to end-users, resolving issues in a timely and professional manner.
- Install and upgrade operating systems, drivers, and essential software.
- Collaborate with the broader IT team to implement system improvements and infrastructure upgrades.
- Maintain accurate records of all service requests, troubleshooting steps, and resolutions.
- Ensure compliance with company IT policies and security protocols.
Required Skills
- Proven experience in hardware setup, troubleshooting, and maintenance.
- Strong knowledge of PC hardware components, operating systems (Windows, macOS), and common software applications.
- Proficiency in diagnosing and resolving network connectivity issues.
- Excellent problem-solving and analytical skills.
- Ability to work independently and manage multiple tasks effectively.
- Strong communication and interpersonal skills, with a focus on user support.
- Familiarity with ticketing systems and IT service management best practices.
Preferred Qualifications
- CompTIA A+ or equivalent IT certification.
- Experience with server hardware and basic networking concepts.
- Knowledge of mobile device management (MDM).
- Experience in an IT support role within a fast-paced corporate environment.
- Degree or diploma in Information Technology, Computer Science, or a related field.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health and dental insurance.
- Generous paid time off and public holidays.
- Opportunities for professional development and industry certifications.
- Modern office environment in a vibrant Glasgow location.
- Collaborative and supportive team culture.
- Pension scheme contribution.
How to Apply
Interested candidates are invited to submit their application by clicking the link below. Please ensure your CV highlights your relevant experience in hardware setup and troubleshooting.
