About Company
Career.zycto is at the forefront of empowering professionals globally through innovative career development solutions. We pride ourselves on building lasting relationships, fostering growth, and delivering unparalleled value to our clients. For a Customer Success Manager, this means joining a dynamic, supportive team where your ability to drive client satisfaction and retention is truly celebrated. We believe in nurturing talent and providing the tools needed to excel, making Career.zycto an ideal place to significantly impact both our clients’ journeys and your own professional trajectory.
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Job Description
Career.zycto is seeking a highly motivated, empathetic, and results-oriented Customer Success Manager to join our innovative remote department. In this pivotal role, you will be the cornerstone of our client relationships, ensuring our customers not only achieve but exceed their goals using our cutting-edge career development solutions. This remote position offers the flexibility to work from your preferred location while being an integral part of a collaborative and forward-thinking team. As a Customer Success Manager, you will manage a portfolio of key accounts, serving as a trusted advisor, product expert, and client advocate from onboarding through their entire lifecycle.
Your primary objective will be to drive customer satisfaction, product adoption, retention, and ultimately, expansion within your assigned accounts. You’ll be responsible for developing and nurturing deep relationships with key stakeholders, understanding their unique challenges, and demonstrating how Career.zycto’s offerings can provide tangible solutions and value. This involves creating tailored success plans, conducting regular business reviews to track progress and identify new opportunities, and proactively engaging with clients to ensure their ongoing success and satisfaction. Your ability to anticipate client needs, proactively identify and mitigate risks, and effectively resolve issues will be critical.
Furthermore, you will act as the voice of the customer internally, championing client feedback to our product, sales, and support teams. This collaborative approach ensures that our solutions continuously evolve to meet market demands and that the overall customer journey remains seamless and exceptional. We are looking for an individual who thrives in a dynamic, fast-paced environment, possesses strong communication and presentation skills, and is adept at leveraging data to inform strategy and demonstrate ROI. If you are passionate about fostering long-term partnerships, possess a strategic mindset for customer growth, and are eager to make a significant impact in a remote-first culture, we encourage you to apply. Join Career.zycto and help us shape the future of professional growth for countless individuals and organizations.
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Key Responsibilities
- Manage a dedicated portfolio of customer accounts, developing strong, long-term relationships and becoming a trusted advisor.
- Develop and execute tailored success plans for each client, ensuring they achieve maximum value from Career.zycto's solutions.
- Proactively identify customer needs, challenges, and opportunities for engagement, growth, and product adoption.
- Conduct regular business reviews with clients to assess progress, share best practices, and present new features or solutions.
- Act as the primary point of contact for customer inquiries, ensuring timely resolution and high levels of satisfaction.
- Collaborate with sales, product, and support teams to streamline the customer journey and advocate for client needs internally.
- Monitor customer health and usage data to identify churn risks and growth opportunities, implementing proactive strategies.
Required Skills
- 3+ years of experience in Customer Success or Account Management, preferably in a SaaS environment.
- Proven ability to build and maintain strong client relationships remotely.
- Excellent verbal and written communication skills, with strong presentation abilities.
- Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
- Proficiency with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
- Self-motivated with a strong work ethic and the ability to thrive in a remote, autonomous work environment.
- Demonstrated ability to drive customer retention and identify expansion opportunities.
Preferred Qualifications
- Bachelor's degree in Business, Communications, or a related field.
- Experience in the career development, HR tech, or professional services industry.
- Familiarity with project management methodologies and tools.
- Certification in Customer Success Management.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holidays.
- 401(k) retirement plan with company match.
- Professional development and growth opportunities.
- Flexible remote work environment.
- Company-provided home office stipend and equipment.
- Supportive and collaborative team culture.
How to Apply
Interested candidates are invited to submit their resume and a cover letter outlining their relevant experience and why they are a great fit for Career.zycto. Please click on the application link below to apply for this exciting opportunity.
