About Company
Building bridges between talent and opportunity, Career.zycto is a dynamic firm dedicated to empowering both individuals and businesses. We cultivate a collaborative and forward-thinking work environment where innovation is celebrated, and every team member’s input is highly valued. For a customer support clerk, this means an unparalleled chance to develop crucial client-facing skills, contribute directly to our success, and thrive in a supportive atmosphere focused on continuous learning and professional advancement. Join us to be part of a team that genuinely impacts lives and careers.
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Job Description
Are you a highly organized, empathetic, and enthusiastic individual passionate about delivering exceptional service? Career.zycto is actively seeking a dedicated Customer Support Clerk to join our vibrant team in Wuse Zone 3, Abuja. In this pivotal role, you will be the first point of contact for our valued clients and candidates, ensuring their inquiries are addressed promptly, professionally, and with a friendly demeanor. This isn’t just a clerical position; it’s an opportunity to shape positive experiences, build lasting relationships, and contribute significantly to our reputation for excellence.
As a Customer Support Clerk, you will play a crucial role in maintaining high levels of client satisfaction. Your daily tasks will involve responding to diverse customer queries via phone, email, and in-person, providing accurate information, and guiding them through our services and processes. You will be instrumental in documenting interactions, resolving minor issues independently, and escalating complex cases to the appropriate departments. We are looking for someone who takes initiative, possesses strong problem-solving capabilities, and can adapt to a fast-paced environment while maintaining meticulous attention to detail. This position offers a fantastic opportunity for career growth within a company that invests in its people and values outstanding customer care. If you are eager to start a rewarding career where your contributions are recognized and your potential is nurtured, Career.zycto is the place for you. We provide a structured yet flexible environment designed to help you excel and grow professionally.
Key Responsibilities
- Serve as the primary point of contact for customer inquiries, both in-person and remotely (phone, email).
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, transactions, comments, and complaints.
- Communicate and coordinate with internal departments to resolve customer issues.
- Manage and update customer databases with new information, ensuring data integrity and confidentiality.
- Assist with administrative tasks as needed to support overall office operations and efficiency.
- Contribute to team efforts by accomplishing related results as needed and participating in team meetings.
Required Skills
- Proven customer support experience or experience as a client service representative (1-2 years minimum).
- Strong phone contact handling skills and active listening.
- Excellent verbal and written communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively in a dynamic environment.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic computer literacy.
- High school diploma or equivalent.
Preferred Qualifications
- B.Sc./HND in Business Administration, Communications, or a related field.
- Familiarity with CRM systems and practices.
- Experience in the recruitment or HR consulting industry.
- Ability to speak multiple local Nigerian languages to cater to a diverse client base.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health and wellness benefits package.
- Opportunities for professional development, training, and continuous learning.
- A supportive, collaborative, and inclusive work environment.
- Paid time off and observance of all national public holidays.
- Clear career progression paths and mentorship opportunities.
How to Apply
Interested and qualified candidates are encouraged to submit their application by clicking the link below. Please ensure your resume highlights your customer service experience, relevant skills, and a brief cover letter outlining why you are a great fit for Career.zycto.
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