About Company
Career.zycto is actively seeking ambitious individuals ready to launch their tech careers. We pride ourselves on cultivating a supportive environment where new talent can truly thrive from day one. Joining our team means immediate exposure to diverse technologies and real-world problem-solving challenges, crucial for an aspiring IT professional. We believe in empowering our employees through continuous learning and mentorship, ensuring a solid foundation for long-term professional growth. If you’re eager to make an impact, learn rapidly, and contribute to a dynamic IT landscape, Career.zycto offers the perfect starting point to transform your potential into expertise within a collaborative culture.
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Job Description
Are you a technology enthusiast looking to kickstart your career in Information Technology? Career.zycto is searching for a motivated and detail-oriented Entry Level IT Workflow Technician to join our growing team in Clearview Ridge, Red Deer. This is an incredible opportunity for someone passionate about technology, eager to learn, and ready to contribute to optimizing operational efficiency through effective IT solutions. You will play a crucial role in ensuring the smooth operation of our technical infrastructure, supporting user workflows, and assisting in the implementation of new systems and processes.
In this role, you’ll be an integral part of our IT department, gaining hands-on experience with various hardware, software, and network systems. You will learn to troubleshoot common IT issues, manage system configurations, and support our users with their daily technical needs. We are looking for a proactive problem-solver who can adapt quickly to new challenges and is committed to providing excellent technical support. This position is perfect for recent graduates or individuals with foundational IT knowledge looking to apply their skills in a practical, fast-paced setting. We offer a structured learning environment, mentorship from experienced IT professionals, and clear pathways for career progression.
Key Responsibilities
- Provide first-level technical support to end-users, troubleshooting hardware, software, and network issues.
- Assist in the installation, configuration, and maintenance of computer systems, peripherals, and software applications.
- Monitor IT systems and networks for performance issues, security breaches, and operational disruptions.
- Document IT procedures, user guides, and troubleshooting steps to build a comprehensive knowledge base.
- Collaborate with senior IT staff on projects related to system upgrades, new technology deployments, and workflow optimization.
- Manage user accounts, access permissions, and data backups as per company policies.
- Ensure timely resolution of IT support tickets, escalating complex issues to appropriate personnel.
- Participate in ongoing training and development to stay current with emerging technologies and best practices.
Required Skills
- Foundational understanding of computer hardware, operating systems (Windows, macOS), and basic networking concepts.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong problem-solving abilities and analytical thinking.
- Excellent communication skills, both written and verbal, for effective user support and documentation.
- Ability to work independently and as part of a team in a fast-paced environment.
- Demonstrated eagerness to learn new technologies and processes.
- High level of attention to detail and organizational skills.
Preferred Qualifications
- Post-secondary diploma or degree in Information Technology, Computer Science, or a related field.
- Prior experience (even informal) with help desk support or technical troubleshooting.
- Familiarity with IT service management (ITSM) tools.
- Basic knowledge of cloud computing platforms (e.g., Office 365, Google Workspace).
- Relevant certifications (e.g., CompTIA A+, IT Fundamentals).
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional development and training certifications.
- Mentorship program with experienced IT professionals.
- Collaborative and supportive work environment.
- Modern office space with state-of-the-art technology.
- Employee assistance program.
- Career growth and advancement opportunities.
How to Apply
To apply for this exciting Entry Level IT Workflow Technician position, please click on the application link below. We encourage you to submit your resume and a cover letter detailing your interest in the role and how your skills align with our requirements. We look forward to reviewing your application and potentially welcoming you to the Career.zycto team!
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