About Company
FreeAgent is an award-winning online accounting software designed specifically for freelancers, small businesses, and their accountants. Based in Edinburgh, UK, we’re on a mission to make small businesses happier and more successful by taking the pain out of day-to-day admin. We’ve grown significantly, serving a thriving community of hundreds of thousands of users, and are consistently recognized for our innovative product and exceptional customer service. We champion a culture of innovation, collaboration, and support, where every team member is empowered to make a real impact on our product and our users. We pride ourselves on our inclusive environment, our commitment to employee growth through continuous learning and development, and our flexible, remote-friendly approach. We believe in empowering our teams to thrive wherever they are in the UK. Join a company that values creativity, integrity, and a healthy work-life balance, and help us continue to simplify accounting for hundreds of thousands of happy users while building a supportive, high-performing remote organization.
Job Description
Are you a proactive, highly organized, and detail-oriented operations professional looking to make a significant impact in a fully remote capacity? FreeAgent is seeking a dedicated Remote Operations Partner to join our dynamic team, supporting our UK-wide remote workforce. In this pivotal role, you will be instrumental in streamlining our remote operational processes, enhancing cross-functional collaboration, and ensuring our distributed teams operate at peak efficiency. This isn’t just about managing tasks; it’s about strategically identifying opportunities for improvement, designing and implementing scalable solutions, and fostering a seamless, productive working environment for all remote colleagues. You’ll act as a crucial enabler, working closely with various departments including engineering, product, and customer support, to optimize workflows, manage critical operational tools and systems, and champion best practices for effective remote work. Your contributions will directly impact our team’s productivity and overall employee experience, ensuring that our remote operations are robust, adaptable, and aligned with our company’s strategic goals. If you thrive in an autonomous setting, possess exceptional problem-solving skills, and are passionate about building efficient, supportive operational frameworks within a fast-growing FinTech company committed to its remote workforce, we encourage you to apply. This role offers the unique opportunity to shape the future of remote operations within a company truly dedicated to its people and its purpose.
Key Responsibilities
- Develop, implement, and refine operational processes to enhance efficiency and effectiveness across all remote teams, aligning with company objectives.
- Manage and optimize remote collaboration tools and software, ensuring seamless integration, user adoption, and ongoing support.
- Act as a central point of contact for operational queries from remote staff, providing timely, comprehensive, and effective solutions.
- Proactively identify bottlenecks and inefficiencies in existing workflows and propose innovative, data-driven solutions for continuous improvement.
- Coordinate and support various operational projects from initial conception and planning through execution, monitoring, and post-implementation review.
- Maintain comprehensive and up-to-date documentation of operational procedures, policies, and best practices specifically tailored for remote work.
- Analyze operational data to identify trends, measure performance against KPIs, and inform strategic decisions for process optimization.
- Facilitate clear and effective communication and knowledge sharing between different departments to ensure alignment on operational objectives.
- Assist in the onboarding process for new remote employees, ensuring a smooth, supportive, and efficient transition into the FreeAgent team.
- Champion a culture of continuous improvement, accountability, and operational excellence within the remote environment.
Required Skills
- Minimum of 4 years of progressive experience in an operations, project management, or administrative leadership role.
- Proven ability to work autonomously, manage multiple priorities, and meet deadlines in a fully remote work setting.
- Exceptional organizational and problem-solving skills with a meticulous attention to detail.
- Strong written and verbal communication skills, capable of engaging effectively with diverse stakeholders across all levels.
- Advanced proficiency in using remote collaboration tools (e.g., Slack, Asana, Trello, Google Workspace, Microsoft Teams).
- Extensive experience with process mapping, optimization, and documentation creation.
- Analytical mindset with the ability to interpret complex data, draw insights, and make data-driven recommendations.
- Demonstrated ability to take initiative, anticipate needs, and drive projects to successful completion with minimal supervision.
Preferred Qualifications
- Prior experience working within a remote-first or hybrid organizational structure, understanding its unique challenges and opportunities.
- Background in the Financial Technology (FinTech) or Software as a Service (SaaS) industry.
- Familiarity with CRM, ERP, or HRIS systems (e.g., Salesforce, NetSuite, Workday).
- Formal project management certification (e.g., PMP, PRINCE2, Agile Scrum Master).
- Bachelor’s degree in Business Administration, Operations Management, Information Systems, or a related field.
Perks & Benefits
- Competitive salary reviewed annually, alongside an attractive annual bonus scheme.
- Generous pension scheme with robust employer contributions to support your future.
- Comprehensive private medical insurance and life assurance for your peace of mind.
- 25 days of annual holiday plus 9 public holidays, with the option to buy or sell additional days.
- A dedicated budget for professional development, training courses, and industry certifications.
- Flexible working hours and a genuine commitment to supporting a healthy work-life balance.
- Home office setup allowance and ongoing support for ergonomic and productive remote working environments.
- Regular virtual social events and team building activities, with in-person gatherings when possible.
- Cycle to work scheme and interest-free travel loans for eco-friendly commuting.
- A supportive, inclusive, and collaborative company culture where your contributions are valued.
How to Apply
If you’re ready to contribute your operational expertise to a company that values innovation, flexibility, and employee well-being, we invite you to apply! Please click on the application link below to visit our careers page and submit your comprehensive CV along with a compelling cover letter outlining your relevant experience and why you’re the ideal candidate for this Remote Operations Partner role at FreeAgent.