About Company
At Career.zycto, we believe in empowering our team members to excel in a dynamic and supportive environment. For a courier support assistant, this means a role where your organizational skills and customer focus are truly valued. Join a growing company that prioritizes efficient logistics and exceptional service, providing you with the tools and mentorship to thrive. We foster a collaborative culture where every contribution helps streamline our operations and deliver outstanding results for our clients. Come make a tangible impact and grow your career with us.
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Job Description
Are you a detail-oriented individual with a passion for excellent customer service and a knack for organization? Career.zycto is seeking a dedicated Part-Time Courier Support Assistant to join our bustling team in Chibonzane, Boane. This vital role is at the heart of our logistics operations, ensuring smooth communication and efficient coordination between our couriers, clients, and internal departments. You will play a crucial role in maintaining our high standards of service delivery, supporting our courier network, and resolving operational queries with professionalism and speed.
As a Courier Support Assistant, you will be the first point of contact for many operational inquiries, requiring strong communication skills and the ability to think quickly on your feet. Your day will involve managing delivery schedules, assisting with route optimization, addressing customer and courier concerns, and ensuring all necessary documentation is accurate and up-to-date. You will be instrumental in processing incoming requests, scheduling pickups, tracking shipments, and providing real-time updates to stakeholders. This includes fielding calls and emails from couriers encountering challenges on their routes, providing necessary guidance, and escalating complex issues to senior staff when required. You will also assist in managing inventory of shipping supplies and ensuring dispatch areas are organized and efficient.
This position offers a fantastic opportunity to be an integral part of a growing logistics company, contributing directly to our operational success and client satisfaction. We value proactive problem-solvers who are eager to learn and grow within a fast-paced and rewarding environment. If you thrive in a role where you can make a tangible difference in day-to-day operations and enjoy the challenge of a dynamic logistics setting, we encourage you to apply. Your commitment to efficiency and accuracy will directly impact our ability to meet and exceed client expectations, solidifying our reputation as a reliable logistics partner. Join Career.zycto and become a key player in ensuring seamless deliveries and an exceptional experience for everyone we serve. This part-time opportunity is ideal for someone looking to contribute meaningfully while balancing other commitments, offering flexible hours within our operational schedule. We offer a supportive team culture where your contributions are recognized and your professional development is encouraged, paving the way for potential growth within our expanding network.
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Key Responsibilities
- Provide real-time support to couriers regarding routes, deliveries, and operational challenges.
- Process and track customer orders, ensuring timely dispatch and delivery.
- Communicate effectively with clients regarding their shipments, providing updates and resolving issues.
- Assist in optimizing courier routes and schedules for maximum efficiency.
- Maintain accurate records of deliveries, pickups, and operational incidents.
- Handle incoming calls and emails from both couriers and customers with professionalism.
- Escalate complex issues to management, ensuring prompt resolution.
- Prepare and organize necessary shipping documentation and labels.
- Monitor delivery progress and proactively address potential delays.
- Collaborate with the logistics team to streamline operational processes.
Required Skills
- Excellent verbal and written communication skills in English and Portuguese.
- Strong organizational and multitasking abilities.
- Proficiency in using dispatch software and basic office applications (e.g., MS Office Suite).
- Ability to work independently and as part of a team.
- Problem-solving skills and a proactive approach to challenges.
- High level of attention to detail and accuracy.
- Customer service-oriented mindset.
Preferred Qualifications
- Previous experience in logistics, dispatch, or customer support roles (6-12 months).
- Familiarity with the Boane/Maputo geographical area.
- Ability to adapt to a fast-paced and dynamic work environment.
- Secondary education completion or equivalent.
Perks & Benefits
- Competitive part-time salary.
- Opportunity for professional growth within a developing company.
- Supportive and collaborative team environment.
- Flexible working hours.
- Contribution to a vital service in the local community.
How to Apply
Ready to take on this exciting challenge? If you are a motivated individual eager to contribute to a dynamic logistics operation, we encourage you to apply. Please click on the application link below to submit your resume and a brief cover letter outlining your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application!
